Interrent Rome Ciampino Aeroporto

Please avoid making business with them. I book a mini car (500) but, they said, it was not available... So they gave me a "better" car (i.e. a bigger one) although I saw plenty of 500 in the parking area... The "better" car collapsed after 1.5 km and, according to their policy, I should have paid 250 € to bring the car back to them. Isn't curious that you book a car but they give you a different one that doesn't work and, even more strange, as soon as you leave the parking area so you have to pay 250€ a company that makes business with them? Such a funny coincidence! I am such an unlucky client as all the angry people commenting below...

Avoid to reserve a car in this agency. Neve try this company. I had also the same problem, they charged me online for the reservasion and they didn't accept my credit card which I used many times and it is VISA card issued by a French bank. They promote their car with reasonable prices in the web and the customer book it, then they don't accept your credit card (without a reason) and also they will not refound you. NEVER NEVER try it.

Avoid if you can! I arrived at their desk 1 hour late and they tried to charge me 60 euro extra! I got away with it, as i rang them to arrange a shuttle bus and explained that i was not my fault if it took 30 minutes to arrive. Car was very dirty with no water for windscreen washers.

Piss-poor service, and they did not wait for me on our late flight. They canceled our reversation and charged us an extra €275, €75 for a new reservation, and €200 for using a debit card rather than a credit card. They also made me park the car back in the lot myself. I will never ever use them again.

Excellent service from start to finish - very highly recommended. Despite being 5 minutes by free mini bus from the terminal building, this a company I would recommend for simple and value for money car hire. Process was quick on pick up and return, and no hard sell on accessories- all items such as breakdown etc explained in clear English and they have a sensible guide to any scratches etc on the car. I have used many different companies across the globe, and in Italy, I would look no further if hiring in Rome. Car was as expected, nearly new, roomy and economical. Very pleased with their service and will be using them again.

The experience was terrible. They have a systematic scam where if all names on your international credit card (required) does not match all names in your passport, the only way to get a car is to pay a €270 “local insurance” premium. I have three surnames, there is not enough space on the credit card for all so there are two initials. This happened also to the person before me in line, and again today when I was returning the keys there was another couple in the same kind of trouble. Go with a more well known firm, this one was complete rubbish.

SCAM beware. They will tell you your insurance is worthless and you need to buy their €230 insurance and will not let you use your credit card for deposit unless it is your FULL name not initials. Strangely, they will accept the credit card which you will have with your initials to pay for the €230 insurance which makes the whole thing a rip off. My family of 7 were stranded here for 2 hours with no solution. Beware these and use a decent company. We used Kalid at the airport who were really polite and took our credit card no problem

Rented for a week in December 2018. Too many issues to not warn others, so here we go: 1.The car was very dirty on the inside - bread crumbs, hair, dirt, dust. 2. The coolant level was dangerously low, waaay under the minimum (picture attached). When confronting the office employee, he just shrugged and said this is not a problem, we should just drive like that. We bought coolant ourselves at the first gas station. 3. The indicator for tyre pressure was faulty and always activated even after checking air pressure and pumping the tyres. 4. The gear stick seemed to be way too loose for a 1 year old car. 5. The insurance of the car was not renewed since Nov 2017 (we rented in Dec 2018, photo attached). The carabinieri stopped us and held us for one hour, trying to clear up why the car has no valid insurance. 6. My VISA credit card that had been used tens of times to rent cars all across Italy was not accepted although it had sufficient funds. Thus I had to use a debit card and pay additonal EUR 180 for insurance due to not using a credit card. 7. The P5 spot for the shuttle is extremely hard to find as there is simply no indication that it is the spot where they pick you up. 8. The working hours indicated that the office opens at 9:00, we were there 10 min earlier. The employee opened at exactly 10:04, over am hour later. All in all, this is a scam. We got lucky the car did not break somewhere due to being so negligently maintained by the company, not to mention the missing insurance. In the documents the owner of the car is a different company - Athlon car lease. Do not use these scammers. No idea why a huge company like RyanAir would associate itself with such entity.