Garage Michelangelo

Our old IPhone which we use to play music was stolen out of the car. Windows were left open by staff. Everyone suddenly pretended not to speak english, a staff member moved the car without permission with my crying daughter scared to death in it, absolutely poor experience, extremely pricey garage. Besides the car was moved around 100 km. Not recommended at all.

They damaged my car and did not take responsibility. The parking attendent who parked my car told me to leave the key inside the car as they would park the car at another location during the day and return it to me at the drop off location at an agreed time in the evening. That person spoke decent English. My car did not have a single scratch on the paint when I dropped it off. When I collected it in the evening I noticed a scratch on the front bumper and left wing that was fresh, the paint was still on it. I complained to a parking attendent who was rude and did not speak any English (they speak English and are very polite when they collect the car but suddenly speak only Italian when issues arise) and tried to convince me that the scratch was on the car when I dropped it off, which is pure nonsense. That person was not professional at all and was losing his temper when trying to convince me that the scratch was not fresh... I immediately filed a written complaint with the parking and emailed the head office to ask for their insurance company details and video review as well as the names of the attendants who moved my car. 3 weeks down the line and I am still waiting for this information, except for the insurance company details which they were prompt to provide (on a side note, I contacted this insurance company but did not get any reply in the last 2 weeks...) I find it appalling that the parking head office did not yet provide a conclusion of the review of the video footage as I would expect that it would easily demonstrate that my car was not scratched when it entered their premises and clearly show in which circumstances my car was damaged. It ruined our evening in Florence and I feel frustrated that they still did not take responsibility for the damage to my car caused by their professional mistake. For €36 they they charged me for the day I am sure that there is better service elsewhere.

We parked our rental car from 06/30 - 07/03, the location is 1 1/2 block away from Duomo which is very close. I have to HIGHLY recommend this location and the Staff. My rental car ran out of "Ad Blue" which is a additive for diesel ( coming from US we have no idea about this )on the day that we were departing the rental car would NOT start because it was out of "Ad blue". Andrea, the Manager and the staff spent over 2 hours arguing on behalf of me with my car rental on how to resolve this issue. In the end a parking staff member went and purchase the "ad blue" so we can travel back to Rome to catch our flight. I would Highly recommend this parking spot because they went beyond their protocol to HELP their customer. My car rental agency was NOT helpful at all...... told me to wait 3 hours after I waited 2 hours. ( Sicily by car ) do not rent from this company, Horrible customer service, they did NOT check to see if the rental car had enough Ad Blue before they gave me the keys.....

The five stars are for the staff - especially Leopoldo - really super friendly and calm - really nice guy . Look - yes it's expensive .... Florence is small & highly touristed but here you can leave your car bang in the centre (something worthwhile when it's 38C outside in the summer and you don't fancy walking around in that heat because you wanted to save €5 or €10 euros leaving the car a 15 minute walk away ... something to consider for everyone , especially if you have small kids or elderly relatives with you . Also , it's essentially a valet parking service - they park it for you (& bring it out for you when you come back ) & you don't need to worry about someone breaking in or your car being like a sauna when you return . Leopoldo explained that you can reserve a place online and it works out a bit cheaper (remember it's a small car park so best to book ) by doing it that way . Anyway - expensive , yes but great staff & super convenient . Thanks Leopoldo - I'll book online next time !

Very tight for big cars. Nevertheless the staff is very competent and friendly. Felt very safe with them. They can register your car for the Zone Traffic Limited.

Very centrally located garages, just 200m from the Cathedral. A little tricky to drive to, through narrow streets, but grwat starting point when you teavel with kids. Paid €32 for over 5 hrs- might seem high, but for no hassle parking we were happy to pay. Friendly staff too.

Nice staff. Very helpful. 2 minutes walking to Duomo and the heart of Florence. I choose the garage Michelangelo for my stay in Florence and it was the best choice. You give them your car key and the staff parks the car which is great because the garage is narrow. 25€/day it's a very reasonable price for Florence.

Excellent service . As cars are not kept on site they request a 2 hour window to fetch your car I called them the day before asked fir my car at 10am…and Car ready when I requested it! Friendly .. watched them park other cars and they take great care . 5 minute walk from our accommodation Excellent! Highly recommend it