Zara
3.9/5
★
based on 8 reviews
Contact Zara
| Address : | Piazza della Repubblica, 1, 50123 Firenze FI, Italy |
| Phone : | 📞 +98878 |
| Website : | https://www.zara.com/ |
| Categories : | |
| City : | Firenze |
| Description : | Spanish fashion chain offering on-trend house-brand clothing, shoes & accessories. |
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R. v.d. Linden on Google
★ ★ ★ ★ ★ Never met so many rude employees in one store. And that’s saying something for a Zara store, as it’s not known for their customer service. Not even a bit funny anymore.
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Catalin Cozia on Google
★ ★ ★ ★ ★ On 11/29/2021 it seems that this place does not exist anymore. All black windows and closed door.
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jer kol on Google
★ ★ ★ ★ ★ No Zara men, staff unfriendly and rude
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Natasha Skoglund on Google
★ ★ ★ ★ ★ Good diversity of clothes with different alternatives. I come here quite often and usually never have a problem during my shopping spree.
However, a few days ago I went up to one of the women working there to ask if they had a jacket in a smaller size. First of all, she didn't even look at me as I spoke to her and chewed gum with her mouth open as she replied. Second of all, she didn't even bother to help, she just looked up briefly and said "I don't think so". The least she could do was to check with the scanner around her neck, but it just felt like she wanted me away from her as soon as possible. I had to go and look for the jacket in size S myself and eventually found it hanging by the changing room rack. No thanks to her.
Whereas the other ZARA and their staff were so helpful and friendly when I needed guidance. I asked if they had more sizes available for a shirt for my boyfriend and the woman over there took some time to actually help me, scanned the article number, confirmed that there were no more shirts, but offered to order it in for pickup the very next day. Very helpful and approachable indeed.
If you're not gonna be professional at work or at least have the manners to spit the gum out of your mouth, why be there and have it as your profession? You clearly don't wanna help your paying customers.
Tea :)
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Lucia T on Google
★ ★ ★ ★ ★ The clothes are excellent quality like always, but it’s incredibly busy and hard to navigate in. It took me around an hour in a half to just buy one pair of shorts due to waiting lines for the changing room and check out. Expect to spend a lot of time here even for a small amount of clothes. The customer service was also not the best. They were all kind to a fault. Most didn’t look me in the eye when speaking to me or had a hard time helping me.
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sMKiiReBorN on Google
★ ★ ★ ★ ★ Horrible staff, some man claiming to be the director completely opened my girlfriends change room whilst she was changing, yelling at her to get out. Unbelievable that someone could be so rude and unprofessional, not to mention completely unacceptable to do to any woman.
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Jing Xie on Google
★ ★ ★ ★ ★ Totally impolite, the service was really bad, the salesman only called us as rude girls, just because we were 2 minutes late from closing when we were paying the clothes and we were late just because we waited more than 30 minutes for the fitting room.
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Ralitza Stanoeva on Google
★ ★ ★ ★ ★ Impolite ladies on the second floor cash desk. Charged me twice on two bank card via the POS, showing them my online banking that that took double the amount - did not believe me and the online banking that I showed. I called my bank and they confirmed that the amount is double. So, waiting for automatic return, if not that will have my complains officially via my bank. Pity, because the guy who was helping near the fitting room was really nice, but there is a low in marketing and unfortunately it is working not in favour of the cash desk ladies - one negative customer experience is neutralised by 7 to 10 positive!
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