Interrent Florence Aeroporto

Our chosen car wasn't ready for 2 hours even though it was sat in the car park behind us. The rude lady stated it needed cleaning, 2 hours later a grubby man gave it a little rub with a damp tissue and it was suddenly 'good to go'. We received a fine for going through the wrong section of the toll, resolved it with the ticket office as a mistake and had it all signed off. Told the lady back at the desk when returning the car and showed her the documents as they would be posted to the company and she stated not to worry they will ignore the fine when the post comes through. Flash forward 4 weeks later and the company email us stating a fine has been received and due to them having to read the post and send us an automatic email we have been charged 40 Euros for their admin. Avoid this company at all costs.

I am completely disappointed with the customer service at Firenze`s station, more specifically with the lack of training and prepare of the staff to deal with client's questioning. I returned the car with a 15 minutes delay and, I would like to emphasize, I will not question the extra fee the company charged in my credit card, as this is part of the Terms and Conditions document. But it unjustifiable that a store attendant attitude makes the client to feel disrespected and humiliated in front of the manager (who didn't intervened to manage the situation accordingly), staff and other clients. I felt very surprised and incredulous with the staff reaction to my questioning. I will register a detailed complaint using the Interrent`s Contact Form and I truly expect the company to deliver a proper answer and compensation for this terrible human experience with the staff.

So, as you are always told: renting a car is not that easy. There will always be extra costs, even if you think you (really!) got it all covered. Exactly that is what my brother and I thought as well, and went for the cheapest operator. Big mistake. Although my brother was not in possession of a creditcard, we booked under his name (he is older than 25 and thus had more driving experience), but with my payment details. Of course, that is a mistake. It causes the deal to be susceptible to fraud (if you are malicious...). Upon arriving we got told the aforementioned, but that there was a possible solution as well. We would have to pay 40 euros, and that way I would give permission to rent under a different name. The issue? The 40 euros was per day. It's absolutely preposterous to charge such an amount for a very small administrative action. There was not more than a single A4 paper that I had to sign, which was entered in to the system. There would be an 'advantage' as well however as the lady told us, we would get an upgrade and -all- damage would be covered. Both former and latter give the idea of just forcing your customer to take a more expensive car and extensive insurance, without asking for it. It is simply abject to treat your customer this way. The lady behind the counter (although she could not explicitly say it) agreed very much that the 40 euros per day were a lot for solely the administrative act. The best part? When returning the car (yes, we took the car, we would not let it spoil our holiday), we of course got told that there were multiple scratches. The total costs of repairing those were far higher than the total insurance we had. But 'luckily you took the insurance', of course, keep on dreaming InterRent. Goodbye forever.

So many hidden fees that are "Company Policy" : if you are late by more than one hour on your reservation, they will charge you; I was also "lucky" they didn't give up my car to someone else. I don't think they understand how reservations work. They also ask that you wash the car upon returning. You can prepay the wash for €7, otherwise risk being charged between €30-100.

1. The free shuttle has never arrived. We waited 50 minutes in the heat, ordered the shuttle several times during this time. 2. Had to take a taxi that cost us 14.60 euro 3. Customer service informed us that they won't take my bank card. Eventhough in France there is no such a thing as credit or debit card. We had enough on the card to make the deposit 'pending' this has always worked. 4. We ended up paying 267euro instead of 70 as we had to take the full insurance (no choice there) 5. Avoid this company! Rude customer service, very expensive, outside of the airport, free shuttle may come may not 6. We were told to e-mail our taxi receipt to customer service, here is the reply from Interrent: 'According to our records, our services were fully functional at your arrival time. We regret to inform you that the charges with your rental will be kept as per our terms and conditions and the previously sent rental documents. ' Overall I'm surprised that this place is still running.

Worst rental car company ever. We waited for 2 hours to get a car. The first one was so dirty, you couldn't even clean it with water. The scond one had 26 damages! They also charged me EUR 10.00 for a diesel car and I didn't had a choice. And they try to sell you extra insurances. Never again!

This is one of those cases when I would like to give zero stars to a business. Super long queues (because the guys doing the check-in also have to do the checkout), no airco in the check-in area, the ticketing wasn't working. Although we asked for a specific car type and we are returning customers, the staff preferred to give that car to someone else. We got instead a different car type, that was clearly unfit to be rented out: unclean, tank was not full, car ridden with scratches, didn't even have windshield wash liquid. We will never do business with them!

The car we were driving was a very nice little Fiat 500 convertible. At first we wanted a car with a closed roof, but since we were a little over an hour late, unfortunately, the car was no longer available. We had to pay twice more for a car than the price was at the beginning! It was not our fault that we could not inform the rental company that we will arrive later. I would recommend the car hire to be somewhat more flexible in these matters. The service was very nice and kind. Our honeymoon went great in Tuscany, driving along the narrow roads with the lovely Fiat 500. Thank you!