Max Mara

Name: Max Mara
Address: Via dei Condotti, 17-18-18/A, 00187 Roma RM, Italy, Roma, Italia

4/5 ★ based on 8 reviews

Contact Max Mara

Address :	Via dei Condotti, 17-18-18/A, 00187 Roma RM, Italy
Phone :	📞 +999
Website :	https://www.maxmara.com/store/0100045
Categories :	Fashion accessories store , Women's clothing store ,
City :	Roma
Description :	Italian designer offering stylish women's apparel, including outerwear, shoes & accessories.

Via dei Condotti, 17-18-18/A, 00187 Roma RM, Italy

Best Women's clothing store in Italia

D	Djurdja Milutinovic on Google ★ ★ ★ ★ ★ We wanted to go in to buy a bag and they didnt let us enter the store because they were closing in 5min. Very disappointing from MaxMara brand. Very arrogant behaviour.
V	Vince RA. on Google ★ ★ ★ ★ ★ Purchased several expensive items and asked for them to ship for convenience. BEWARE MAX MARA has a company policy to offer NO shipping at this time. There are many retailers that do ship choose where you spend wisely if shipping is important.
S	Sofia Shen on Google ★ ★ ★ ★ ★ PEGGIOR SERVIZIO. WORST SERVICE EVER. If you are planning to spend almost 2000€ to buy a fantastic Max Mara coat and you want to receive a decent service DO NOT ever go to this store. THERE IS ANOTHER STORE just on the street next to it that treats you like you are spending the amount you’re spending. I was buying 2 coats for a total value of 3600€ and here are the problems that I had to face: 1. Employees didn’t want to give me a size because they were busy talking. 2. They told me to wait for someone else and after 20 min of pure waiting we figure out that “the other person” already left the store for a break. 3. The taxfree was made with the wrong information so we didn’t get the refund. 4. When we went back to the store they didn’t even say sorry for the mistake but claimed that it was our problem because we had the flight the day after the purchase. This is the most ridiculous part... 5. To make the situation even worse, the coat had a side that was unstitched and of course “it wasn’t their problem” I really like the brand a lot and always go there with my friends and family BUT NEVER AGAIN IN THIS STORE.
E	Eli on Google ★ ★ ★ ★ ★ My mom and I were spending some time in Rome as tourists. We went to this Max Mara store in order for us to find a dress for an occasion, as we are used to buy from this brand. However, one of the employees (mature, semi short bleached hair) kept following us through every move we made and treated us as if we were burglars. When we finally got to check the clothes without her being around and when she noticed that we were still here, she ran from the other side of the store to where we were standing, scared that we would steal something. This kind of attitude towards the clients is extremely disrespectful. There are other and efficient means to keep an eye on the people who enter the store. We went to another Max Mara not so far located from this one and the staff was much more welcoming and competent.
L	Lana Yang on Google ★ ★ ★ ★ ★ Despite some of the other reviews, my customer experience at the Max Mara store at Via Condotti was one of the better ones I experienced during my trip in Rome. The via Condotti store is the biggest and has the most extensive stock out of the other locations in Rome. Stopping here first if you have your eye on a specific item might be a safer bet. I bought a camel colored wool coat and the sales associates were very helpful in helping me decide which size was a better fit for me. They also showed me other options similar to the kind of coat I was looking for. If you're a non-EU resident, remember to bring your passport for the VAT refund (Max Mara uses Global Blue).
L	Larsey Rome on Google ★ ★ ★ ★ ★ WORST MAXMARA STORE EXPERIENCE IN ROME! I urge all tourists visiting Rome Italy to avoid this store branch! I went to this store recently to purchase some items from the New collection I had previously viewed online. It was a Sunday and I arrived approximately 15 minutes before closing hours, the doors were still open and lights were still on. As I approached the doorway I could see the staff all standing together at the entrance chatting away. As I attempted to enter the store (which was still open at the time) one of the employees immediately approached me and said "No, WE ARE CLOSE!" and closes the door in my face... Such a disgrace when such an elegant prestigious brand as Max Mara hires employees that have no idea how to speak or treat their customers respectfully! I recommend the Max Mara store on Via Frattina. The staff there are exceptional! I have never had any problems at this branch and they respect working hours!
E	Elodie Rousseau-Vercel on Google ★ ★ ★ ★ ★ Service is not at the level you deserve to have. First, the way to ask you to follow the Covid rules. Then, 15’ before closing time, a seller told me that she did not much have time. To close the deal, she told me that a size fitted me when it was 2 sizes bigger than my usual one at Max Mara. Unfortunately, it was one seller and the others were more professional. But the experience was terrible. Far from what Torino or Firenze.
A	Anna Ryszkiewicz on Google ★ ★ ★ ★ ★ I bought a Madame coat, while on holiday in Rome. The inner part of it got DETACHED after few wears. I don’t speak Italian, so I sent an email to MaxMara IT and after a week of emails exchange they told me to call the store and when I asked if they can provide the contact, they literally told me to Google it!!!! Shocking quality of the 2000 euro coat and even worse customer service. I will repair this coat on my own coat and never buy there again.