Questura di Milano - Ufficio Immigrazione

Name: Questura di Milano - Ufficio Immigrazione
Address: Via Montebello, 26, 20121 Milano MI, Italy, Milano, Italia

2.7/5 ★ based on 8 reviews

Contact Questura di Milano - Ufficio Immigrazione

Address :	Via Montebello, 26, 20121 Milano MI, Italy
Phone :	📞 +98
Website :	http://questure.poliziadistato.it/servizio/orari/5730dc9d1c2b6663551681
Categories :	State police ,
City :	Milano

Via Montebello, 26, 20121 Milano MI, Italy

Best State police in Italia

A	Amanda Magaldi on Google ★ ★ ★ ★ ★ As many people have stated, even if you have an appointment, you will likely have to wait outside in the general queue for more than an hour (my wait time was 1.5 hours). But no one has really discussed the facilities. There are bathrooms available but no toilet paper and I don’t believe they were separated by gender. The toilets are a glorified hole in the ground with constant running water so be prepared to squat and bring tissues. There are vending machines but they only take coins otherwise there is no option for food. There is an espresso machine somewhere but I couldn’t find it. I do not believe there are water fountains in the building. So bring snacks and drinks. No lighters are allowed and will be confiscated at security. There is no entertainment like a TV so bring something to do, especially if you have kids. In the summer it is not air conditioned but there is outdoor seating. Additionally there are no power outlets I could find so have a well charged phone/computer. There is no WiFi. I gave 2 stars because even though I waited over 7 hours, despite my appointment time, both immigration personnel I interacted with were very kind. Some speak English but it is not a given so I would have a translator app installed on your phone. Good luck!
Y	YA “RadicalCaddy9392” LI on Google ★ ★ ★ ★ ★ I arrived at 8:30 and there were already many people in line, so I had to wait for an hour to get into the building. But this is not the worst thing. The worst thing but the bad attitude of the staffs. After I entered the fingerprints room, the lady spoke Italian to me rudely, and when she found I didn’t understand and behaved wrongly, she became even ruder and arrogant. I didn’t know it’s necessary to know Italian to get a resident card, I also didn’t know police station staff needs to be multitasking “one hand holds my fingers, the other hand busy with her cellphone”.
M	MOSHEER ZIADI on Google ★ ★ ★ ★ ★ I was here today , to be honest the Q was long , but we get in fast around 30 minutes priority for people who has appointment. They give a number and wait another 30 minutes inside , the police man was so kind window number 11 ,then he will give you a number for fingerprint room , you wait for a while then feneto !! Grazie Questura
A	Asuthosh C R on Google ★ ★ ★ ★ ★ After waiting straight 3 long hours in the queue, the officer says to come the next day, this is something they need to address, put more people to check in the queue and address them right away, instead of making them stand for hours and telling them to come the next day
T	Trevor McDonald on Google ★ ★ ★ ★ ★ Over the course of 4 months, I have come to this office 4 times and spent a total of 12 hours to complete my permisso di soggiorno. My new general rule of thumb is if you have to come to this office, expect to lose at least 2 hours. Appointments are not respected, the staff is generally rude. Also, the copy machines dont work and I did not receive a text message confirming my permisso di soggiorno was ready for pickup. It took 18 weeks to receive my document.
S	Shahieda Salie on Google ★ ★ ★ ★ ★ I applied in July 2021 for a renew papers my old expired. we had to do it via the kit from the post office submit all papers including photos and got a date for august. after being there for 7 hours our appointment was for 10.30am still no papers only photos and fingerprints was taken. today 11 jan 2022 we went there to check again as nothing up to now, yes the paper is there we must come back in afternoon. Im still one of the lucky ones who do not need to worry about papers for work, but im stuck in a country unable to go anywhere as no papers cannot join my local group no papers........
C	Caroline Jean Hodges on Google ★ ★ ★ ★ ★ This place is a joke. The system makes absolutely no sense. You have to queue even if you have an appointment, and it takes ages to even get inside the building. Once you're in, they give you a number and you have to wait once again. There are 17 counters but only about 5 of them are open, people are forced to wait for hours and hours at this place. I personally didn't have any issues with the staff but I barely had to deal with them, but the guys who work outside and manage the queues spoke to a number of people with a very rude and aggressive tone.
J	Jamie W on Google ★ ★ ★ ★ ★ I came here for my permit of stay collection and waited for hours, and yet to receive my document. I talked to one of the staff and they told me to come back the next day at 12.00pm. When I arrived, they wouldn’t let me in, saying that the collection runs from 2-5pm and that i need to come back in an hour. I told them that i was told specifically to come at 12:00 but they just didn’t listen or try to help communicate at all. Even though some of the staff are nice, but it is very annoying how the system here makes no sense and how aggressive some of them are.