Europcar
2.8/5
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based on 8 reviews
Contact Europcar
| Address : | Via Giovanni Giolitti, 267, 00185 Roma RM, Italy |
| Phone : | π +9888 |
| Website : | https://www.europcar.com/en/stations/italy/rome-termini-railway-station |
| Categories : | |
| City : | Roma |
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Firewalker G on Google
β β β β β Very good and fast service..just one comment returns during the weekend must be easier perhaps a key box like Hertz and others offer
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Zicord on Google
β β β β β Do not go here, unprofessional and unproductive, They give you completely terrible cars and dirty cars, Don't be afraid to yell and demand for the car you pay for. If you can goto sixt, it's wayyyy better.
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Tim Walsh on Google
β β β β β Be forewarned, even if you have full insurance coverage, if they find anything, even a pepper corn sized paint chip, they will charge you βdamage administration feeβ of at least 60 euro. Take pictures of every square inch of your car. Other than this, it all went very well renting our car.
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Dorian Sasu on Google
β β β β β The cat park was quite chaotic, we had to wait 20 minutes to just get to the 7th floor where europcar is located. I suppose because of the large number of customers. The staff was friendly when we got to them. They did a quick look around and then we were free to go.
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Χ¨Χ€Χ ΧΧΧ Χ¨ on Google
β β β β β Dont rent from Europcar! They are liars and will cheat you if they can! Charged us for an extra day, after promising we could return car on Easter Sunday after hours. Also, gave us a 3/4 filled tank, and promised that no problem for us to return at same level, and then attempted to charge us for a whole new tank of gas, when we returned it at the same level.
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Robert K on Google
β β β β β Beside my request for a regular gas car they gave a diesel car that I had to fill with DEF liquid in the middle of the trip. When I advise their agent at the airport return desk he asked me for an invoice in the name of Europcar, a simple gas station receipt was not enough. What a joke. So he decline any refund. Total time to pick up the car was almost half a day for my total Italy trip of 4 days. My car was not ready upon my arrival. The first car they brought after an hour and a half was smaller then my reservation and in bad shape. Disgusting! I refused it saying I want the VW Polo that I reserved. They made me wait another hour to get another car. When I sat in the 2nd car I found the engine light on, they say don't worry go, I said no. After that they were not happy. After another hour couldn't take it anymore I was very upset and start raising my voice, the manager showed up finally after many request and I had an argument with him, finally I get the car I got beside it was deisel it was smelling bad inside. Their goal seems to be to give the worse shape car they have, because I had to drop it off in Treviso not at the same location. What a shame. Imagine all this time in the garage of Europcar not a place to sit neither air conditioning nor water. The heat was like 38 degrees, maybe more, during the crazy heat wave. Needless to say my wife and 2 young kids don't wanna hear anything about Europvar neither Italy anymore. Never again.
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Gustavo Garcia on Google
β β β β β The service was good, just as I would expect it. However, finding the car entrance is incredibly challenging. It does have a sign but it's very small and hard to spot while trying to keep up with one of the busiest roads in Rome
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Aud Tan on Google
β β β β β Happy with the Car we got from the airport. It was very new and drove well for the 1 week rental.
Not so easy to find the return location as there are no obvious Europcar signboards. There was only a really very tiny logo of Europcar at the carpark entry plus it is all the way up on 7th floor.
The carpark levels are narrow to turn on each level and we were almost late in getting the car back to Europcar. Thankfully we got through the gantries and many narrow turnings just in time!!!!
Staff was really nice to accept the car promptly and with a smile, just on time before closing at 8pm! Phew!
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