Hotel Kristall and Rifugio Jezza

Small and dusty rooms .. the bathroom as well as being old didn't even have a small cabinet to store the essentials .. but the worst aspect was the restaurant .. mediocre repetitive .. seemed to be a hospital canteen .. none choice ... never a mozzarella a slice of ham a piece of pizza or a simple salad ... the children ate pasta with sauce for five days and nothing else . the breakfast always made of empty croissants and donuts seen and magazines .. the simple coffee was undrinkable .. the cappuccino is not worthy of being called that .. the staff and the kind waiters. In our room two light bulbs are blown: bedroom and the children's room, they only replaced that of the double room .. the children were in the dark for two days ... the only positive note were the animation team: very kind and really very funny .. pool freezing and not very clean ..in short, one star for this place is too much !!

I report the maximum degree of rudeness of the reception of the structure in question. My name is Zotti Crescenzo, together with my family consisting of me, my wife and two children, we decide to book the hotel from February 27th to March 1st. Now at the reception they ask us for the green pass (we are all with boosters). Unfortunately my daughter forgot the printout of the updated code. From the ecovid app I can see the certification of the booster made in January 2022 but without the code. At the reception they tell me a lot of stories with prevailing tones and not suitable for talking to a client in obvious difficulty. They ask me for the authcode with which together with my daughter's health card they say they can download the certificate. I show what is requested, but it is not enough yet !!! They ask me about the immune app that I don't have. All requests are filled with harsh and hateful tones. The girl who called herself "director" had her pupils dilated with tension. Incredible! Yet I had shown the certificate of my daughter's vaccine and booster! I was missing the code. In the end, with various difficulties and with threats to my person to call the police, I manage to download the green pass. A story that puts a definitive point on Campitello. I travel a lot but I have never been a victim of such rudeness. I give up the short vacation, give the deposit and go away. Never again. I add this last glimpse of mail exchange with the structure. Well, I receive an email where I am invited to choose whether to use the deposit for another holiday or request a refund and close the matter. Obviously, given the invitation, I ask for a refund. I thought that maybe "an examination of conscience" maybe they had done it ... But no! I receive another email with which they argue that in review I gave up the deposit. In addition to being rude, they are also ridiculous. In the end I give up on the idea that the structure had retraced its steps with an act of courtesy and "I send everyone to that country". What a shame! After a pandemic that has brought our tourism to its knees, there are similar subjects who qualify, without having the means and conditions, as tourism operators.

I'm sorry, but I have to leave a bad review. I stayed one night with friends on full board, price ok food ok the only flaw is cleanliness, dirty room, dust everywhere, crumbs on the floor and dusty sheets and towels. The bathroom the same dirty with dust and other, hairdryer full of dust and small room without windows. I'm really sorry because the structure deserves more.

I believe structure of the sixties / seventies. It has great potential and the structure should be enhanced. I would recommend it anyway because for simple rooms even if outdated it offers an excellent entertainment service and a kitchen that, even if with a few small burrs, has always been at the height. Nice swimming pool and large common areas. In short, with small tricks it could be top.

Campitello is an important spot for Molise, and if you want to enjoy the slopes and the snow the only hotel I have always found excellent is the Kristall. They have excellent and copious equipment to rent for snow and the mountains in general. Cleanliness and order are basic and the anticovid rules well respected. Excellent staff both in the lounge and at the reception and wellness center; not to mention the poor animators who despite the many restrictions still manage to give an excellent service.

Wonderful place (outside the hotel), poor quality food, little organization and availability. Bad cleaning, we arrive in the room and the room had not been cleaned, we find various bottles on the unmade bed and the room quite dirty. While waiting for our room which was supposed to be ready at 17, not being ready as soon as we arrived we had to stop in the corridor with all our luggage. To finish this "beautiful" adventure, having full board, even the water was separate from the bill and we were not told anything upon our arrival. A tip change hotels.

I spent a nice weekend in this place, we had a lot of fun thanks to the proximity to the slopes (practically opposite). The hotel is nice, the staff very friendly and polite, both in reception and in the restaurant where you eat quite well, there are two choices a day between first and second courses for both lunch and dinner, let's say it was a weekend in he ate a lot. The rooms, however, are not exactly the best. Not at all silent, the front door was as if it wasn't there. We had a double bed, however, made up of two singles, very hard with thin and equally hard pillows. In short, first sleepless night. Bring your own hair dryer because the one in the bathroom is practically useless. The service, however, was efficient, every morning we found clean soaps and towels. In short, I can't give more than 3, there are pros and cons but for those who manage to adapt, a nice snowy weekend can be spent here.

A nightmare from start to finish, from the tiny rooms to the bad food, from the lack of staff to the poor cleaning of the rooms not to mention the total lack of control over the use of masks. And it was nothing if not for the fact that back home I realized that I had forgotten a clutch bag on the bed in the room with personal items, called immediately to the structure they told me that they had not found anything and that perhaps I was wrong, to mine insistence I was told that I was blaming the maids, unless there is a black hole that swallows the forgotten items, at which point they told me they would contact the laundry where the bagged sheets are sent .... after two days of my phone calls and insistence they replied that not even the laundry had found anything, THE INVISIBLE POCHETTE, now I will be forced to report to the carabinieri as they told me they did not even have insurance .... I had no idea that such ruined structures existed with reception staff so rude and unable to handle such an event