Ciclofficina Cargo Bike

Se era possibile gli avrei dato 0 stelle. Mi sono fatto cambiare la sella, fin qui ok, in più mi ha chiesto 10 euro per regolare i freni e lubrificazione. Benissimo! Purtroppo i freni non li ha neanche toccati. Quando lo ho fatto notare la sue Risposta: “ma hai una bici da 20 euro, avrai i cerchioni storti” Invece che cercare goffamente di mascherare la verità rifletta su come tratta i clienti. Ha detto che la mia bici valeva 20 euro perché era vecchia e non che era il costo del cambio come dice nella risposta. Sono andato al negozio di biciclette Olmo in Via Molino Delle Armi dove mi hanno fatto gratis quello che lei non ha fatto.

Ci sono andato alcune volte in passato, il lavoro venne fatto bene, ma già a suo tempo l’atteggiamento non fu positivo. Durante l’ultima visita ha avuto un approccio talmente arrogante e maleducato, che ho trovato una scusa e sono andato in un’altra officina. Imparate a curare il cliente e ad essere gentili. Non contraccambia neanche il saluto.

Mi si è rotto il freno anteriore della mia bici. Mi sono fermato da loro ed ho chiesto se lo potevano riparare. Da una rapida occhiata ha capito che si trattava di un intervento facile e veloce. Oltre a non farmi pagare nulla mi ha dato anche indicazioni su cosa fare nel caso in cui l'inconveniente si dovesse ripresentare. Credo che nessuno a Milano si comporti in questo modo. Io porterò da lui le bici della mia famiglia e quelle dei miei figli.

Good

Is ok ,they should improve on the services

Cargo bike is a wonderful place to fixed your bike, I guarantee you 100%

Awesome experience at cargo bike Good communication, let you know of the process during the revision Great service

I rented a trekking bike from Ciclofficina and had a wonderful experience. The bike was all set up for making a week-long tour through Lombardia, Piemonte & Emilio Romagna. Lightweight but sturdy aluminum frame, front suspension, 21 gears (I did use the granny gear on some hills and after 60 miles one day), integral dynamo with front & rear lights, rack with spring clip and fenders in case of wet roads. The 25mm+/- tires rolled well on asphalt, but handled unpaved tractor roads and bumpy gravel with ease. The back rack's spring clip was good for carrying a water bottle, as there was no brazed on water bottle holder. With one on the back and temps in the 50's (10°-15° C) I was always well hydrated. The rack carried my two Ortlieb panniers easily. The bike came with sturdy folding link lock, tools and spare inner tube. Although I always locked the bike when stopped for lunch, coffee, visiting a church, etc, I never felt unsafe. Ultimately I felt that Italy was safe enough not to use the lock. But who wants to be without street clothes or a toothbrush, not to mention transportation, when 1000s miles from home? Lock was nice to have. Likewise I never used the inner tube or tools to fix a flat. Over 200 miles of all kinds of riding, this was a sign of the quality components on the bicycle. I did see glass shards in the road from time to time, ran up and down some curbs, and rode many miles on gravel and unpaved tractor paths -- the tires and tubes handled it all. They kept their pressure throughout; I never had to pump. Keep in mind the bike was carrying 180 lb (80+ kg) of me, plus ~30 lb (15 kg) of my gear. Thumbs up! Finally, the people. From the initial email contact I could see this is a Local Bike Shop of the type everyone idolizes. Quick to respond, kind and informative, knowledgeable and competent, ready to help. We set up my tour within a couple days, then I disappeared. They were not sure I was committed, but did they give away my bike? No! Two days later I showed up in person (from USA) and we completed the arrangements. Alessandro, Mattias, and helper were all easy to deal with, friendly and competent. My weeklong, 200+ mile, self-supported bike tour of northern Italy was a success thanks to Ciclofficina. Grazie mille!