VISTA Palazzo Lago di Como 5 Star Hotel

I was expected its a five star hotel but its not like big chain of five star hotel .I had paid almost 65000 rs per night but its not worth. They have limited rooms - Maybe 6-8 only Limited staff - 2 staff in restourant 1 for reception They have breakfast but but there is only two menu.Useless breakfast. No amenities. Only loction and interior is good but room charges are not worth for that. There are many hotels with good amenities. Think before booking and search for more hotels.

Had an amazing experience at the infinity bar. It rained and we were able to enjoy the beautiful interior.

I’m supposed to stay here for two nights. It’s been one day and this hotel feels more like a 4 star hotel not a 5 star hotel. As soon as you arrive to the hotel it’s very unwelcoming and there is no bell boy to help with bags... you have to walk into the hotel call someone to help and wait for them to come get your luggage which is very inhospitable. Even the lady at the desk made a mistake in our booking. It’s very noisy you can hear everything from the rooms. Overall I feel like it’s a waste of money staying here.

Could I give another star to this luxury hotel for their very kind and very professional staff? Rooms are extremely clean and beautiful, you may never want to leave. The design, oh my, everything has a taste to it. Fresh flowers in rooms. Stunning view. I highly recommend this brand new hotel, and sure I go back again. Thanks for the extraordinary service.

Salesman doesn't speak english but a nice assortment of cheese.

Very nice stay. The food at the hotel was not good for a Michelin star restaurant. But overall it was one of the best hotels in a convenient area.

Incredible experience on the rooftop! We stopped here before dinner for Aperitivo and service was impeccable. The Negroni was the best I’ve had (to be expected in Italy!). My other guests had champagne and we were served the best little chef prepared snacks to go along with our cocktail hour. Hats off to the staff here, very nice. The young gentleman in the lobby was very courteous to allow us up for a drink although we were not hotel guests.

Like several hotels in lake Como region, this hotel is not a true water front property being separated from the lake by a busy street with a lot of active construction. From the entrance, it may not appear as a 5 star hotel with a tiny reception area and extremely small elevators with mirrors trying to make them appear big. Once you enter the hallway, you will see nice corridors and the rooms are wonderfully furnished with a great interior design/amenities along with a supremely comfortable mattress/pillows. Shower is spacious with marble and tile designs and separated shower from the toilet. Due to Hyatt Globalist status, my room was upgrade to a suite, which has a sitting area along with a work desk area and two televisions. They provide 4 bottles of water every day (2 with room cleaning and another 2 with turn down service). Staff is very attentive and bring stuff very quickly upon request. Hotel does not have a gym, pool or spa and parking is available for 35 Euros per night. Breakfast is on the top floor, which looks like a boat cabin with good views of lake Como from a small outdoor sitting area. The lake view picture in the hotel main page is from the top floor. There is also a indoor sitting area on the top floor along with buffet and dining chairs/tables. Breakfast buffet is basic with cereal, yogurt, choice of eggs and various disserts. There is also another menu with prices for different kinds of breakfast entrees. Overall, one should choose your 5 star hotel location in lake Como carefully and this hotel is well suited for someone who want to be in the center of a busy town with several shops/restaurants within a walking distance. If you would like a quiet neighborhood with world class Spa, one should consider the nearby Grand hotel Victoria in another part of lake Como. We spend few days in Grand Hotel Victoria before coming here and while this hotel has better designed rooms, GC Victoria wins with everything else including free parking, better breakfast and the top of the line Spa/Gym. Wi-Fi is very basic for a 5 star hotel and toilet paper is on the thinner side and I would like the hotel to work on these issues.