Negozio WindTre Firenze Gioberti

I thank the staff guy infinitely and heartily, who beyond expectations proved to be kind, helpful and helped me to resolve a situation concisely and quickly. If I ever have to go to a wind center it will certainly be this. Good job!

Unfortunately, I am forced to confirm the negative reviews I have read. Traders are not clear about the contracts they sell and in the end the amount to pay is always higher than what is said. We also had to request a copy of the contract because they hadn't given us even one. To change the offer (I was already a windtre customer) they let me leave the company, switch to a company I had never heard of "I" with which I found myself very bad for continuous line problems and because the rate was PAID and, after ONE MONTH, they made me go back to three. But where is there having to do all these ups and downs, moreover if I was already a windtre customer and I just wanted to change the offer! ?? All without even making it explicit! I'm sorry but I am VERY DISAPPOINTED.

Bad service !!!! I do not recommend this store !!! I signed a new contract in this shop for the activation of the fiber plus two mobile numbers, I had problems in the activation phase and it was never possible to have clear and precise information from them, always very nebulous, they do not seem competent. In addition, during the activation phase, I asked several times what the total monthly cost would be and what they said was not correct. When asked for clarification of the higher figure, they liquidated me by email saying it was all written on the invoice.

Professionalism, friendliness and availability! If you are looking for this in a phone shop go to these guys! They have become my suppliers for both furniture and home, and if I have had any problems they have always been professional and have solved everything in a short time! Highly recommended.

For our three stores we have chosen them as fiber and mobile phone suppliers. We have been getting along very well for more than two years now! Available and professional and excellent offers with real prices and never surcharges on the invoice.

It's often vacant all the time. So I went to cancel Saponetta, but I was told that I needed to make a reservation in the morning on weekdays. "Then make a reservation" means "anytime" and "I'll ask if you like the name" (not a reservation). According to the guide, it costs 10 euros to complete this procedure, and of course there is a charge until the reservation, and then there is also a charge for an unknown period. I got a muddy answer to the estimate, and I felt distrust in my attitude and went to another store. (I felt sorry for the employee who was said to have a non-uniform that seems to be the owner) Other stores gave a clear explanation, and I was able to cancel without a fee at the store (the darkness of wind will be later), so there is a possibility that this store will not have to pay with the original windtre and will be charged. It seems that there is a branch of the chain in the wind, and this shop is especially famous. It would be nice if you just signed a contract. It's free. Now I understand why it's free. About Windtre When signing a contract, there are costs that were not positively mentioned and two-year ties. Although this soap does not have a purchase price, you have to pay a large monthly amount, which is not in the current plan, for one month until the cancellation is accepted. If you don't ask about the disadvantages, it's one of the reasons why you canceled the contract. Last but not least, the cancellation is supposed to be done by sending a copy of the documents (free procedure) and ID card received at the store to Milan by registered mail, accepting it one month after the postmark (without contact), and withdrawing the fee during that time. am. The easiest way to cancel the contract (recommended by another store) was to buy a sim and pay a month to cut it off at a mobile phone company without a cancellation fee.

Wind customer for many years and never treated with such rudeness and absolute lack of respect and professionalism. Vague and evasive answers to every question. To deactivate a service you need to make an "appointment" (for which they do not ask for a name and do not give a precise time, but they are keen to inform us that it will cost 10 euros). Although there are two of them (one of whom, in the meantime, does even less than the other), they do not even deign to briefly check my situation in the system, postponing everything - including the troublesome "thousand questions" - to the fateful appointment. Finally, the height of rudeness: they rudely invite my wife and I several times to remove the disturbance, giving way to other waiting customers, as if we were annoying, without the right to a worthy assistance service (for which they are paid , and that the customers themselves pay). An unspeakable behavior. Even in other Wind points in Florence, the operators to whom we reported our misadventure have confirmed with just veiled irony the shame - apparently, therefore, well known - of this shop! It is undoubtedly the case to let their bosses - if they are not already aware of it - reach the grievances of the numerous, unfortunate customers, so that they can act as soon as possible. We will report everything, and with indignation, to the "parent company" Wind.