Backpackers House Venice

Location is pretty good but this place is full of bedbugs. Booked it for two nights and couldn't sleep both the nights. Owner tried to move our Dorm of 5 beds to different rooms but the second room on the upper floor he gave me was even worst with bedbugs.

I was happy to leave. I haven't until now stayed at a hostel that I just wanted to get out of. I wish I had taken pictures to post. The shower head is broken, and the one bathroom is shared by at least eight people (with all rooms occupied). I know how much a shower head costs and I would be willing to replace it if that wasn't the only problem. I paid 55 euros... The toilet on the second floor leaked out the back and soaked the floor. I fixed that temporarily. The shower has a towel around the outside because water gets out and on to the floor. The water that did get out of the shower/leaked from the toilet was still there 24 hours later and leaking through the ceiling to the 1st floor. The Wi-Fi doesn't reach my room. This matters to me because like most people coming to this place, I do not have Italian cell phone service. When I went to talk to someone about this inside the hostel nobody was around the three times I went to the office. These problems are not impossible to fix, it just takes a little work and some pride from the staff in the place they are employed. P.S. the bathroom smelled like a litter box. Everything else was on par though.

Worst experience ever. 4 days in this hostel, the staff was nice, the room very loud, but thats predictable due to the location. But the worst part is- we had bed bugs in our beds. And both me and my mom are badly bitten. Don't go there. The staff did not react in any way and we did not get any compensation.

Booked for four nights and after the second night I woke up with over 30 bed bug bites around my body. As soon as I pulled the sheets back I found an adult bed bug on the mattress. I took a picture and went to talk to the guy about canceling my remaining two nights. He was angry with me but eventually gave me half my cost in cash from his pocket and ensured me I would not be charged the remained nights. As soon as I left I was charged the full amount!! He refuses to do anything about it. I have spent over 60 EURO on laundry cost, and ointment to sooth my itching. I would NOT stay here if someone paid me! Not worth the pain and trouble.

Reception was drunk and rude, he can not speak English. The saddest thing was we had bedbugs in our room. Bathroom was disgusting. My advice, avoid this hostel and enjoy Venice Robert

I stayed a total of 5 nights, over a 2 week period. Twice in dorms and once in a double. I can confirm no bed bugs, not sure if I was just lucky or they have been taken care of. Nice straight walk from the bus station with 6 bridges to climb about 8 to 10 minutes passing Malcanton Marcorà University on the way there. There is no sign post, if you have reached the plaza you have gone to far. Once you clear the last bridge before the plaza you will find an Indian takeaway on the left hand side, right across is door with the number 2967 over it, that's it. There is a small note with numbers to call and a bell to ring. Even though the check in times are advertised as 2 to 9 pm, there is a chance that no one will be there to let you in best call and let the manager know what time you will arrive. The manager is cool have your passport and the small city fee handy. I would not consider this place a hostel, no chill out area, it just a bed of the night. The Dorm Room and the double rooms were nice and clean. Cleaning lady is a doll, really nice gal. Only two bathrooms one on each floor gets complicated before checking out at 10, best to get in early. I was happy overall with my stay, nice area with market, bars, restaurants and great place to start your exploration of Venice. Had a rude awakening on my second last morning by plain clothes police around 8:30 am asked to give them identification and had to fill a form. They showed id I wasn't able to read and said they were part of terrorist watch. The form had unusual questions that had nothing to do with terrorist, something I had to sign. Not sure if this is normal, I did let the manager know about it and he call me and played innocent. Good place to stay I would definitely recommend it.

The rooms were very clean and smelled pretty nice actually. The shared bathroom is also very clean and big. Reception was really kind and very helpful to us. Location is very good, close to many restaurants and easy to walk around. The entrance to this place could be a little tricky to find, so make sure you look at the doors properly for the sign to the house.

We were a group of 9 who stayed in Backpackers House Venice for two nights: December 8 and 9. We'd like to complain about the cleanliness and service. The place is run down and it has bed bugs in every room. We talked to the owner and manager and both gave us the run around at first. The owner then admitted it was too expensive to get rid of bed bugs and he couldn't afford to stop business when he's continually booked because it's in a good location. The 9 of us left there with bites all over our bodies and faces and had to take the necessary steps at home to assure we wouldn't infest our own homes. We have pictures date and time stamped of the bed bugs in our rooms. Secondly, we were initially overcharged for a tenth person. We told the owner this was a mistake, he acted as though the language barrier was too much to really understand that we were asking not only for a refund of what was overcharged but also of the rooms due to the bed bugs. We know that every room in that place has bed bugs because we were 9 who stayed in 5 different rooms in those two nights as he changed us around guaranteeing that there wouldn't be any in the next. Also we met some guests who had also complained about bugs in their beds. Terrible experience overall. Not to mention, the rooms that look out onto the street are very noisy at night due to party-goers.