UFFICIO IMMIGRAZIONE - QUESTURA DI PARMA - POLIZIA DI STATO

It does not even deserve a star

It is necessary to arrive before the opening at 8 (at least at 7.30) to hope to receive a number, delivered by hand by a rude employee. Evidently the roll of numbers that is found by the butcher to queue is too advanced a technology. We are not talking about an internet appointment, a real science fiction for the Parma police headquarters. There is no information desk and it is forbidden to ask agents. Nobody ever answers the phone. To finally talk to someone (and realize that the problem was due to an error made by the office) we had to go to the information office in the Borgo della Posta, on the other side of the city. Of course losing the number and having to redo the line. Our case is the privileged one in which an Italian is involved, who knows the language and believes he has rights. It is easy to imagine the ordeal of those who do not have this type of help and must face the rudeness, incompetence and sufficiency of the staff without knowing perfectly the language. Because obviously in an immigration office nobody speaks other than Italian. A shame, even in comparison with other Italian police headquarters.

Bad organization! So much for the appointment and a lot of money wasted in the mail, etc. for this poor service! I show up on time at 9.20am and are left behind with appointments an hour ago! I ask the courtesy to anticipate and solicit given my very advanced state of pregnancy and no one who wants to know and give a little priority! Must wait was the answer! But wait where !? In a room full of people in the middle of the pandemic? It's raining outside and you can't stay, unfortunately the weather doesn't help either! In short, applause to the inhumanity and great incompetence! These people have learned nothing from the pandemic! How disgusting ?

Employees are doing their job well. It's obvious they're really tired because all kinds of people are coming and it's so crowded. There is no match of appointment time only. For my appointment, which was at 10.18, I went in at 11.18 and my work was finished at 12.20.

Registration of temporary protection for Ukrainians is as follows. You need to arrive early to take the live queue (people arrive from 4 am) and prepare all the documents. At 8:30 the gates are opened, and 10-15 coupons are issued, and there it goes. It is desirable that you have a person who knows Italian. Documents for permesso di soggiorno - 4 photos 3,5x4,5 (there is a photo booth, 5 euros for 4 photos); - the original and a copy of the passport (including the page with the stamp of the border crossing); If you do not have or are overdue - go to the Consulate of Ukraine in Milan and do everything there: renew your passport or make a temporary document instead of a passport. This document will have to be legalized in the Prefecture in Parma (buy marca da bollo for 16 euros and put stamps there). Accordingly, who still has a Ukrainian passport, make a copy of the document from the border, which indicates the date of crossing the border. - statement of presence in Italy; Dichiarazione di #presenza se è già presentata; - Declaration on temporary asylum -Dichiarazione di # ospitalità; A COPY of it + a copy of the passport of the homeowner who gave asylum + a copy of the contract for rent of housing and / or a copy of the contract of the landlord for this housing; - documents proving family ties for children: either in Milan you paste a photo of the child in the mother's / father's passport, or you translate the birth certificate into Italian and approve it in the Tribunal / Prefecture. - they say that they can ask for an STP code (the medical code you already have is issued next to it in the awning).