Porto Giardino - CDSHotels

Weekend dal 16 al 18 aprile 2022:TUTTO PERFETTO!!!! Il soggiorno è iniziato con un'accoglienza impeccabile:LO STAFF È DI ALTISSIMO LIVELLO, e DAVVERO capace di rispondere ad OGNI TIPO di esigenza (tempo max 5 min di attesa!) . Abbiamo scelto la formula all inclusive e abbiamo mangiato tanto e bene:il ristorante offre una varietà infinita dalla colazione alla cena! Tante aree verdi e parco giochi interno FAVOLOSO, tutti gli spazi sono curati e PULITISSIMI! Ideale per una vacanza con i bimbi! Un caffè servito sempre con dolcezza, allegria e simpatia da Arianna e Gianfranco ?Una serata divertente con la bravissima cantante Velia!Complimenti carissimo direttore

Bello

Bello... staff preparatissimo...

Really pretty place to stay in

Falsely charging my credit card, which I am now in the process of disputing. Do not book this hotel. Terrible customer service.

Pros: The location is great as there are 4 - 5 good to excellent dining options outside the complex (Elia, The Anchor...€€ excellent value...to ACCA.. € fast and fine). The access to a beautiful private sandy beach area and comfortable lounge chairs is perfect. Kids loved swimming here and it was mostly sandy. The bus runs frequently or there's private parking at the beach. The family room was nice with two rooms, clean comfortable beds, black out curtains, mini fridge, safe, balcony and drying rack. Nice active kids club for Italian children. Leaders seem very engaging and friendly. Lots of activity options: archery, tennis, mini golf, talent show, big play area, but little to no English spoken by staff. Kids club meets at the beach in the morning and resort play area in the afternoon. Cons: Mold in the shower and bubbling paint, very little English info in writing and important highlights were not told to us at check-in. Pool closes at 19:00, check-in is only at 17:00 we had a very broken toilet seat and check-in took long so kids were upset they couldn't swim. Also deep pool, but no jumping in allowed, no little shop for convenience items, no vending machines. Must charge a card to buy anything at the pool bar but the charging station is only at the reception 5 minute walk away. In general customer service could be better. Given no map of the establishment at check-in and the luggage attendant drove off on a golf cart with our bags and children leaving us to walk. Not a big deal but we got lost and when we arrived he had left our bags and kids alone in front of the door. Breakfast was just okay and the same everyday. We were VERY happy we only took the breakfast package and ate at local restaurants or snack bars the rest of the time. In general, customer service could be better some staff were great others not so much. However, there are not many other options with all these services in the area. We loved the Monopoli beach area and would return, but probably try a B&B next time.

Nice Hotel to relax and enjoy a perfect vacation! Thanks to the Hotel manager sergio and his friendly staff we spent a perfect Week in september! Big thanks also to Luca at the reception and the spa Team!

Really enjoyed this family getaway! Customer service was very friendly! The staff always ensured we had everything we needed and were very accommodating. The food was very delicious and fresh everyday & so much variety! Hotel was nicely renovated & very spotless. The beds were super comfortable, had a very resting sleep every night. The location of the hotel is also fantastic and very close to the sea. I highly recommend! Sending best wishes for all the staff at the hotel - thank you for a lovely stay!