Masseria Donnaloia

Very good i like it there

Nice resort with beautiful landscape

Very friendly and helpful reception!

Landscape is amazing, and food it's good.

Very atmospheric and stylish. Good value for money too, compared to other hotels nearby

Our stay there was great, very nice room, the private beach is great, the service useful. Only the breakfast was just OK.

Beautiful fortified masseria with spa, gym and restaurant. High levels of comfort and a not-in-your-face type of luxury. Very friendly and helpful personnel.

I’m from Puglia and we were here to celebrate my sister’s hendo. It was our first time here and definitely the LAST! I’d put NO star at all for this review if I could. Very poor. Terrible service. We were running late for the spa and that was enough for the staff to treat us terribly. No welcome, no introduction, just “just so you know, you guys are 9 instead of 7 and you are late so you will need to be out in 1h”. We said wasn’t a problem bcz we were aware we were late. Anyway, BAD START! We booked the spa all to ourselves and the girl Beatrice kept coming in saying “lower down your voice!”. We were speaking normally and the spa structure in a cave had a terrible echo. Still she’d come over and over again telling us that, despite we still had just 45 mins left. One of the girls then told her to leave us enjoy the experience because it was really becoming too much. We finished and even realised that some of the bath ropes were full of holes but we couldn’t take pictures of this as they took all our phones and locked them in a locker at the beginning - how ridiculous is that? There are no showers for the spa or shampoos/bath soap and not even mattresses for the sun beds - they claimed they ran out of them. We left the spa and the girl shut the door behind us violently, slammed it and gave us a copy of the paper we signed before coming in the spa with the bit about being late underlined. It’s RIDICULOUS and definitely is not a service of a 5 stars hotel or whatever they claim to be. We finished this terrible experience with the mid manager, or whatever he was, of the place (apparently) chasing us in the parking lot talking about what we had left to pay in a very arrogant and rude tone. We went inside to pay and complain about the service and they started shouting at us at reception saying that we got the service we deserved and that we didn’t treat them well. This is a 5 stars place, seriously? We asked to talk to the main manger and they wouldn’t let us....you can easily guess why. Puglia is a beautiful place but this place doesn’t do justice to the hospitality culture of this wonderful region. Honestly save your money and give it to other people who really deserve it. These guys are a group of rude arrogant people with no sense of service.