MediaWorld

Looks like the German Mediamarkt, but with more reasonable prices for some kinds of products. Staff is really helpful, even if they can’t speak English, they will make every effort to understand and help you.

Good selection off consumer electronics, and more... But I also found that the security control at the door to be very unfriendly. Airport sevurity is much more friendly and efficient.

i bought a good and costly computer on display and they forgot to tell me its password protected. so i still can not use it because their landline is always occupied and i can not contact them for the password the service operator on the phone in your call center of Bergamo is incompetent and she said she does not know what to do and she says if they are incompetent "va bene" service call center very poor and telephone operator in store in novoli is very poor. such a pity! peccato

Nice staff, great stuff

My story is pretty typical sadly. My phone was ripped from my hands during the evening and I had to get a replacement for the rest of my trip. I located MediaWorld to go to the next morning. Regardless of them not having any google pixels, the service was horrible. I don't speak any Italian and that's usually fine and I still manage my point in broken English or Spanish. The staff ignored me for about the first 15 minutes of being at the counter, with 2 employees working at and me trying to get their attention. Finally one of them brought me to a manager or supervisor who spoke English and she just directed me to the vodophone counter and the guy there didn't acknowledge me until his customers left (not even a hi or it'll be a min gesture). Even another customer said to him "do you see the girl" and he just went "after this", meaning his other customers. And when I finally had my turn after waiting now for upwards of 45 minutes to be talked to, he told me to go back to where I originally started in the store. He gave me a ticket number which no one at the store was using. This is all while about 5 employees were chatting and giggling to themselves. I left the store, cried because I was so stressed with losing my phone and having to get one to be in touch with family that needed to know I was safe. I went back in and FINALLY someone noticed I needed help (mostly because I was crying) and finally she helped me get a phone and then I still had to deal with the incredibly rude and unhelpful gentleman at the vodophone booth. He even said "you don't need to cry" and one point but that goes to show how stressed and vulnerable I felt a different country I don't speak the language of nor have any communication with family. I even mentioned my phone was stolen to try and get the point I needed help across. Thank you to the one lady who finally help me. But please invest in customer service training for your staff.

Even though they don’t repair laptops, the employee was kind enough to give it a go with my chromebook. Unfortunately for me it didn’t work out, but I am definitely grateful for the customer friendliness.

Bought a TV, came home and opened it, was broken. I tried to call the store as suggested by them if anything occured or if I wanted to change it, more than 50 calls in the past 7 days and none ever picked up the phone. NO answer at all. The customer service online is detached from the stores located on the territory and they do not communicate between each others. For now terrible experience.

Good mall for electronics,you find every electrical item under one roof