Louis Vuitton

If it were possible to give negative stars on a review I would. On my trip to Italy, Naples was my last stop prior to returning back to USA. I had made stops in other LV stores along the way such as Milan and Florence, all of which gave me excellent customer service; to ensure a particular bag I wanted was available in Naples to decrease the amount of luggage I needed to carry around. When I first entered the store, the security guard stopped me and my girlfriend, saying the store had reached its maximum capacity. From the door entrance you can see there was literally maybe one or two customers. So assuming he just didn't know what he was talking about, I continued in ignoring him. That was pretty weird but whatever. The real issue came when we asked the sales associate Rosa to help us look for a bag. She confirmed she had the bag without checking her database, but immediately said we could only buy it cash and we would not qualify for the VAT refund. Confused, my girlfriend asked why, that didn't seem right as we had shopped in many stores up to now all with the global blue refund being applied as long as we spent over 150 euros. Rosa replied, "it's because you're Chinese." Shocked we replied, we are not Chinese. She then said, "Japanese, from Asia?" Again, no, we are from America. Clearly, she was just racist towards Asians. We went to many luxury stores in different parts of Italy without an issue like this ever occurring. She eventually called over another associate named Luca, who was in training by the way, to try to explain the situation better for us. He literally repeated her words, basically because we are not Italian and are Asian, we can only purchase the bag in cash and without a tax refund. This is one of the most appalling shopping experiences we've ever encountered, to know a prestigious name like Louis Vuitton who has a large Asian customer base would hire such blatant racists is pretty disgusting. I find it hard to ever shop at LV ever again.

Amazing experience, store and service. It was my first ever purchase at Louis Vuitton but i was treated with respect and attention to detail from the second i entered. The woman was more than happy to help me try on a few pairs and i ended up with an amazing pair of shoes, was offered espresso and treated like a rockstar from the second i arrived to when i left, will definitely be visiting this store everytime in in Naples

As Tommy shared below, I concur, by far one of the worst shopping experiences we at. We stopped by before the airport and waited for opening .. they proceeded to take their time and opened after 10 am - fine you can go on European time. We were the first to enter the store and seeing as there were at least 4/5 sales associates there ... NO ONE offered to help us. Only when we asked a good 5 minutes later did they proceed to hand us an associate, hisEnglish was minimal and made the shopping experience very difficult. I was there looking for a key pouch and he proceeded to open his drawers, showing me what they had - which was very underwhelming. For a big store, they were VERY understocked. I described the Monogram Empreinte leather key pouch that i wanted and he simple stated they were out .. only they weren't. I found the Marine Rouge pouch on display 3 minutes later. This was very much a self serve location and I asked him to check for more stock, shocker, they only had the 1. As he was preparing the bill, I proceeded to find an all black one near the front of the store on display, again, self served. When he finally billed my boyfriend and I (we made our separate purchases) they were not able to do the Global Blue Tax Refund .. apparently there was a new update on their system so it wasn't allowing it. The manager Emanuele came out to try and help, he did his best, after returning and repurchasing, changing the names, he did try to even call .. but this was done at turtle speed even after informing him I had to be at the airport for my 1 pm flight. Keep in mind we stopped by this store for an hour, knowing exactly what we wanted and expecting the store employees to be able to expedite their service. We simply had to go now that this simple purchase took well over an hour .. and they DID NOT KNOW HOW TO DO A RETURN (not exaggerating, they didn't know the password to authorize the POS machine for the return), shameful. Since I had to run, I left my credit card with the manager and his card, which I had to follow-up with later (even though he specifically said he would Whatsapp me with any updates). As hard as they tried .. to problem solve they were completely unprofessional and untrained - and no, I have yet to receive my return, since by now it has processed on my credit card. I don't understand how this is a LVMH store, it was utterly embarrassing. This isn't the first European store to provide horrendous and offensive customer service, I encountered this kind of behaviour in France and even in Canada. Louis Vuitton employees are notoriously known to provide service based on how you dress, how you look and your ethnicity. I am very against shopping with any LV again.

Tourists & americans should most definitely stop at this store, I’ve been here twice and every single visit has been a great experience. All of the staff are very welcoming and nonjudgemental. I was offered an espresso by a very charming SA his name is Davide, he was also very patient and willing to show me a variety of items in their spring collection. I will return for sure on my next visit, I just love purchasing lux items, when I’m overseas.

Fantastic experience: very warm welcome. Staff kindly open and closes the door for you. Also, the staff completely understanding all of my needs, I will come back again for sure. Thank you Giuseppe and ALL the LV Naples staff !! This is the perfect example of how a store should be and this is why I’m a LV customer :)

Normal service for a Louis Vuitton store... nothing extraordinary but nothing bad either. If you’re going here you already know what to expect.

I think the staff is instructed to not speak to the customer, pretend that your not even standing right in front of them and lastly walk directly away front the customer thier helping to assist someone else if it serves thier purpose better. Needless to say out experience was atrocious. Rude, impolite, unbelievable 5G

We were assisted by Giuseppe and a lady. They were nice and friendly. Giuseppe was professional and helpful. The bag I wanted wasn’t available and it’s sold out all over Europe but I was able to get something similar and it’s also the last one so I think I’m still lucky ❤️ I’m happy with my purchase and the service given to us. Thanks LV Napoli. ‘til next time :)