Florence Airport, Peretola
3/5
★
based on 8 reviews
Contact Florence Airport, Peretola
| Address : | Via del Termine, 11, 50127 Firenze FI, Italy |
| Phone : | 📞 +9 |
| Website : | http://www.aeroporto.firenze.it/ |
| Categories : |
Airport
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| City : | Firenze |
| Description : | Modern, single runway airport, serving Florence, with a 2-floor terminal building & city bus links. |
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Toby Wheeler on Google
★ ★ ★ ★ ★ Honestly terrible, small, disorganised, and badly thought out. As an example gates have seating for 1/10th of the aircraft. Toilets in a terrible state and very dirty. Speaker system is louder than standing next to the jets themsleves. On the up side i was able to buy a bottle of water from a vending machine (as most of the food places closed at lunchtime).
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Kelly Sandoval on Google
★ ★ ★ ★ ★ The literal worst airport I've ever step foot into. Avoid traveling through here if necessary, especially if you have a connecting flight because you WILL miss it due to their incompetence. You are not allowed to check in until about ~2 hours before your departure. Due to this, long lines will start to gather as everyone with flights around the same time wait to enter the line to check in. Then the check-in lines drag on for hours because there are only two people working at a snail pace to check people in. I was stuck at this airport for two days in a row and BOTH days I witnessed various flights being delayed because of the absurd length of time it took for everyone to check in. It didn't just happen to us, but many people around us, as well. And they do not care. Bring up any concern to them and they will not help you. One lady reasonably expressed her concern of not getting to her flight on time because of the incredibly long lines and the male check-in agent basically laughed in her face and waved her off. Rude and incompetent staff except for the lovely ladies at the information desk downstairs. Would give 0 stars if I could, do not travel through here!!
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za_zsc on Google
★ ★ ★ ★ ★ Airport staff stopped me (3 times in 3 trips) to check additional documents and covid pass (even if not required to travel within EU). Today at the check in security check the woman removed the box woth my items from the conveyor when i passed under the metal detector to let me wait 10 minutes until i realized what she did (intentionally), what a shame. I will avoid this airport in the future
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PabloAI on Google
★ ★ ★ ★ ★ Small airport and usually not crowded. Very clean and with enough facilities to spend a few hours. You can park the car for free for 10 minutes and it is close to Florence city center in taxi or bus.
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Ryan McAnany on Google
★ ★ ★ ★ ★ One of the best regional airports I've ever flown in or out of. The terminals are very clean, lots of phone chargers, plenty of food choices and you don't have to walk a mile to get a taxi. The staff is very helpful and courteous.
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David Molner on Google
★ ★ ★ ★ ★ What a mess. Small airport so different airline check in lines overlap. Because of this there was only one line and you can not tell your in the wrong line. We did not know for the first hour in line. There is only two clerks for 4 airlines. 2 1/2 hours to check in and we had no baggage. Don’t last minute this airport. We arrived at the airport 3 hours early and made it to the gate just in time. My photo is after an hour plus and still could not tell we were in the wrong line along with another 30-40 people.
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Ben on Google
★ ★ ★ ★ ★ Had a great experience flying from here. Easy to reach with T2 tram from city centre in 20 minutes. Check-in had normal length queues - so arrive earlier if you have hold baggage. Security took 4 minutes.
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Antonio Allegretti on Google
★ ★ ★ ★ ★ This airport is very important to the city and a gateway to Tuscany. However the lost and found office working hours are a urgent need of change. Currently the hours of operation are from 8am-9am and from 9am to 3pm (15:00) the office is closed. Passengers can not speak with anyone by phone either. Emails are not returned promptly due to the hours of operation.
This creates a very stressful environment and a poor experience to passengers arriving to airport.
The airport provides 2 kiosks, however passengers are in need of help and prompt assistance.
Improving and addressing this matter urgently will provide passengers a better experience. This is extremely important to tourism for the beautiful city of Firenze. The city deserves a better customer service experience at it’s airport for it’s residents and visitors.
Please consider address this matter at once.
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