Eurostars Centrale Palace

Rooms are tired and lacklustre. All are small with no amenities. When we queried the ‘superior’ room, the receptionist didn’t apologise and gave us another set of keys to another room. The next room was no improvement. While we were waiting we saw another customer have the exact same experience. Bizarre and overpriced.

The hotel's rooms are a bit dated and in need of some repairs, the shower old and basic, but... The location is great and the main building is antique and charming. Breakfast in summer is served on the terrace: the view will make you forget everything else!! ???

We had nice days in Palermo. The hotel is a beautiful old building in the middle of Palermo. The breakfast was okay. However there were too much sweets for our taste, but completely OKAY. The service and the café were great. Unfortunately, there was a minus point, we booked a double room with a French bed. We had a single room with a 100x200 meter bed, a bedside table, and a closet for one person. After the first night, we had let you know that at the reception. The gentleman told us that this is normal and that we had booked it. After the second night, we inquired online again and found out that it was really a single room. We were at the reception again and another gentleman was very nice and very anxious to find a solution. Unfortunately, there was only one single room free for the next night. Immediately, the next day we got a double room, where you have seen that they gave us a single room for the time first nights. They tried very hard and prepared a fruit plate and water for us as an excuse. For a few days this hotel is perfect.

Amazing beautiful palazzo with the friendly staff ever: very professional and with an smile. I keep coming back to this hotel every time I’m Palermo

Great value, but also a great hotel. Very high end quality (some things that can be improved like updating furniture, getting better Aircon) but generally very very good! Also staff are super friendly!

Where do I start? The hotel is very old and needs an upgrade, rooms are not insonorised, we couldn't charge our phones, plug is loose and hanging off the socket. Bathroom door won't shut, oh and the noise from the heater like someone is banging on the walls! Broken and craked tiles in bathroom The worst shower in Italy to our opinion. Dirty walls, dust on furniture, under the sunk, in the vents (which were filthy black with spider webs hanging out) which was upsetting especially during Covid times! Most challenging was to get to the hotel by car as you have to go through a small alley and even to get to the parking... Nothing extra was provided like shower cap or to buff your shoes. The keys are very old and heavy metal bell like you have to carry around, not practicle. Mold or moisture smell in the room. This just make our stay disappointing. The lobby though was beautiful, the staff was very friendly, breakfast was very good and the location was fantastic in the heart of the city.

Nice old hotel, the crew was kind and helpful, but the breakfast was negative experience. If you like self service don't choose it! Somebody, please tell the Chef: the scrambled eggs are not good from old frost and dry eggs, or the yeasty peaches are taking the appetite. Fresh milk should be fresh and not actually open from the tetrapack and field in the coffee machine. If you're trying the fitness please check the air-conditioning before, because it is not working and when I asked the stuff to turn on they put it to 30C/86F... The location is great. It is simple to use the garage if you could drive through the tourist mass.

Breakfast was great... But for a 4 star hotel it was disappointing. We didn't have any expectations except that we'd have an experience as good as any other usual hotel in Palermo. When getting to our room it was very clean and pleasant to stay in but the air conditioner wasn't working and the only way to not burn up was to open the window (yes, in January) which when it was open it was without a net to prevent bugs from entering. When pressing any light switch in the room, there was an electric sound and the light would either turn on after flickering or not turn on at all. Walls had some big cracks too. Our bed would slide very easily which led to waking up between two twin mattresses. Never had a chance to try the TV, wouldn't turn on and after requesting to have it looked at no one ever came to the room. The only time we heard from them about our TV was when we were checking out of the hotel which then when they finally looked at the TV they came back to us to say that it was our fault that it didn't work when not even the remote worked in the first place, so who knows if it's even truly broken if nobody can turn it on. I will say though that breakfast was fantastic and the location was perfect and also the man that checked us in on the first day was very friendly too, it was just disappointing that me and my wife's first honeymoon was like this. We don't feel like we'd like to stay in this hotel again. Good luck to whoever may choose to stay here, maybe you'll have a better experience. Have a good time in Palermo!