Avis Autonoleggio - Padova
3.2/5
★
based on 8 reviews
Contact Avis Autonoleggio - Padova
Address : | Via Annibale da Bassano, 27a, 35131 Padova PD, Italy |
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Phone : | 📞 +9987 | ||||||||||||||
Website : | https://www.avisautonoleggio.it/guida-con-avis/localit%25C3%25A0-noleggio-auto/europa/italia/padova/padova%3Fmap%3DGoogleMyBusiness-PVA | ||||||||||||||
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City : | Padova |
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Zin Cinzia on Google
★ ★ ★ ★ ★ Diffidate!!!
Dopo aver definito un costo per il noleggio di un auto online per 4 giorni a Padova....arrivo allo sportello e la ragazza mi propone un’assicurazione alternativa in caso di danni al veicolo e/o quant’altro...accetto questa polizza pagando un certo prezzo che avrebbe dovuto essere scontato di un 10% circa...la ragazza mi scrive la cifra che avrei dovuto pagare sul contratto con lo sconto...in realtà sulla carta di credito mi è stato addebitato l’intero importo...niente sconti...diffidate!!! Ho telefonato per chiarimenti....trovo un’altra signora molto meno gentile che mi dice avrebbero stornato l’eccesso di spesa in realtà non lo hanno mai fatto....che trattamento...mai più
Beware !!!
After defining a cost for renting a car online for 4 days in Padua .... I arrive at the counter and the girl offers me alternative insurance in case of damage to the vehicle and / or anything else ... I accept this policy by paying a certain price that should have been discounted by about 10% ... the girl writes me the amount that I should have paid on the contract with the discount ... in fact on the credit card I was charged the full amount ... no discounts ... beware !!! I phoned for clarification .... I find another much less polite lady who tells me they would have canceled the overspending in reality they never did .... what a treatment ... never again
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Giacomo Cester on Google
★ ★ ★ ★ ★ Premetto che in passato ho affittato diverse vetture da altri autonoleggi Avis con soddisfazione: non questa volta. Al ritiro, non trovo il veicolo della categoria prenotata e pagata anticipatamente, ma uno assolutamente inadatto a contenere famiglia e bagagli. In assenza di disponibilità, sarebbe bastata una telefonata o una mail per consentire al cliente di organizzarsi diversamente.
In sintesi: inaffidabilità e poca attenzione alle esigenze del cliente.
In the past I have rented several cars from other Avis car rentals with satisfaction: not this time. At the pick-up, I didn't find the vehicle of the category booked and paid for in advance, but one that was absolutely unsuitable for the family and luggage. In the absence of availability, a phone call or email would have been helpful to allow the client to make alternative plans.
In summary: unreliability and little attention to customer needs.
I state that in the past I have rented several cars from other Avis car rentals with satisfaction: not this time. Upon collection, I do not find the vehicle of the category booked and paid in advance, but one that is absolutely unsuitable for holding family and luggage. In the absence of availability, a phone call or an email would have been enough to allow the customer to organize themselves differently.
In summary: unreliability and little attention to customer needs.
In the past I have rented several cars from other Avis car rentals with satisfaction: not this time. At the pick-up, I didn't find the vehicle of the category booked and paid for in advance, but one that was absolutely unsuitable for the family and luggage. In the absence of availability, a phone call or email would have been helpful to allow the client to make alternative plans.
In summary: unreliability and little attention to customer needs.
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Luca PD on Google
★ ★ ★ ★ ★ Non conosco il parco auto quanto sia esteso, in ogni caso io ho utilizzato una 500x per qualche giorno. L'auto in se tutto ok eccetto il cattivo odore presente all'interno. La nota negativa riguarda l'assenza di cortesia del personale che purtroppo è stato quasi sempre scocciato o almeno questa è stata la mia sensazione. Tra l'altro una volta lasciata l'auto avevo dimenticato un piccolo accessorio all'interno che poi non è stato più trovato nonostante il giorno seguenti avessi chiamato subito per segnalare la cosa! Non ve lo consiglio.
I don't know how extensive the fleet is, in any case I used a 500x for a few days. The car itself is okay except for the bad smell inside. The negative note concerns the lack of courtesy of the staff who unfortunately were almost always annoyed or at least this was my feeling. Among other things, once I left the car I had forgotten a small accessory inside which was then never found even though the following day I called immediately to report it! I don't recommend it.
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Fabio Pinton on Google
★ ★ ★ ★ ★ Ho trovato una vettura abbastanza in ordine, puntualità, tariffe concorrenziali, accoglienza al ritiro.
I found a fairly tidy car, punctuality, competitive rates, welcome at pickup.
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Salvatore Battimo on Google
★ ★ ★ ★ ★ Impiegate sgorbutiche e maleducate, all'arrivo in ufficio per la consegna dell'auto neanche al buongiorno hanno risposto.
Grumpy and rude employees, on arrival at the office for the delivery of the car, they did not reply even good morning.
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Mattia Lunardi on Google
★ ★ ★ ★ ★ Sconsiglio vivamente questo noleggio,riconsegnato l auto con la stessa quantita’ di benzina ricevuta(cioe’ precisamente al 95%)(nn e’ che uno si ferma per fare 5 euro al benzinaio a 10 metri) dopo aver segnalato che era allo stesso livello ricevuta la risposta e stata ok va bene, il giorno seguente prelevati 25 euro dalla carta di credito,classici individui che vivono facendo giochetti per pochi spiccioli…poveracci!se devo noleggiare un altra auto lo faro’ sicuramente altrove.
I strongly advise against this rental, returning the car with the same amount of petrol received (i.e. precisely 95%) (nn is that one stops to make 5 euros at the gas station at 10 meters) after reporting that it was at the same level received the answer and was ok okay, the following day I took 25 euros from the credit card, classic individuals who make a living playing games for a few pennies ... poor people! if I have to rent another car I will certainly do it elsewhere.
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Dan Killam on Google
★ ★ ★ ★ ★ Pretty helpful. They applied my USAA discount and upgraded my car because they didn't have the economy one I wanted.
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Lavinia Popescu Nau on Google
★ ★ ★ ★ ★ The blonde lady (Paula) was so unprofessional with us. The worst customer service that I ever had. Please, check twice what you have to pay and why. She overcharged us the day when we rent the car.
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