AutoOne - Vendita & Noleggio auto
4.7/5
★
based on 8 reviews
Contact AutoOne - Vendita & Noleggio auto
Address : | Via Portuense, 2385, 00054 Fiumicino RM, Italy |
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Phone : | 📞 +97 | ||||||||||||||
Postal code : | 00054 | ||||||||||||||
Website : | https://autoone.it/ | ||||||||||||||
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City : | Fiumicino |
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Matteo Vannini on Google
★ ★ ★ ★ ★ Personale cordiale ed affidabile, prezzi accessibili, autoveicoli puliti, attenti alle esigenze di orario del cliente.
Consigliatissimo
Friendly and reliable staff, affordable prices, clean vehicles, attentive to the customer's schedule needs.
Highly recommended
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manolothedragon on Google
★ ★ ★ ★ ★ Cortesia, gentilezza mi sono anche venuti a prendere in aeroporto perché mi ero persa con mio figlio!
Macchina pulita nuova di zecca un noleggio anche se breve ma molto piacevole
Courtesy, kindness they even picked me up at the airport because I was lost with my son!
Brand new clean car an albeit short but very enjoyable rental
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Gabriella Jovaisaite on Google
★ ★ ★ ★ ★ Veramente un ottimo servizio, soprattutto grazie a Mirko di Auto One Surprice di Fiumicino gentile, professionale e disponibile. Grazie ancora Mirko
Truly an excellent service, especially thanks to Mirko of Auto One Surprice in Fiumicino, kind, professional and helpful. Thanks again Mirko
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Luana Calò on Google
★ ★ ★ ★ ★ Ho noleggiato l’auto un paio di settimane fa e sono stata colpita dalla gentilezza e pazienza di Veronica prontissima a trovare delle belle soluzioni per il mio caso ?Grazieeeeee
I rented the car a couple of weeks ago and I was struck by the kindness and patience of Veronica, very ready to find nice solutions for my case ?Thankseeeee
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Sof Ii on Google
★ ★ ★ ★ ★ ROMA 27.04.2022
Nous venons de rapporter un véhicule loué chez Surprice/Autoone à Fiumicino.
Il nous a été facturé 248 euros pour 4 éraflures très fines sur le capot. Ces rayures s'atténuent amplement avec de l'eau. Or l'employée nous a facturé 248 euros, somme exorbitante pour des éraflures aussi dérisoires. Plusieurs employés concurrents ont été choqués par la facturation exorbitante de ces "dommages".
A noter que lorsque nous avons retiré le véhicule il y a 3 jours, celui ci était sale, ces petites eraflures sont donc passées inaperçues à nos yeux
Chose étonnante : l employée s'est dirigée d'emblée sur les éraflures.
Cette personne a refusé de me donner la photo qui est la preuve des dommages.
Cette pratique est très malhonnête car la somme est démesurée au vu des dommages qui sont difficilement constatables même en plein soleil.
Je vous conseille fortement de vous méfier et de ne pas louer auprès de ce loueur
ROMA 27.04.2022
We have just returned a vehicle rented from Surprice/Autoone in Fiumicino.
We were charged 248 euros for 4 very fine scratches on the bonnet. These scratches fade easily with water. But the employee charged us 248 euros, an exorbitant sum for such derisory scratches. Several competing employees were shocked by the exorbitant billing of these "damages".
Note that when we removed the vehicle 3 days ago, it was dirty, these small scratches therefore went unnoticed by us.
Surprisingly, the employee immediately went to the scratches.
This person refused to give me the photo which is proof of the damage.
This practice is very dishonest because the sum is disproportionate in view of the damage which is difficult to detect even in direct sunlight.
I strongly advise you to beware and not to rent from this rental company
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Francesco Bincoletto on Google
★ ★ ★ ★ ★ Servizio impeccabile, auto nuovissima e full optional a un giusto prezzo, la ragazza del Banco se non ricordo male Francesca, mi ha mostrato tutte le opzioni per il noleggio e mi ha saputo consigliere anche l’auto da noleggiare.
Noleggio spesso le auto e questa volta sono proprio soddisfatto, tornerò sicuramente.
Ho già consigliato autOne a un mio amico.
Impeccable service, brand new and full optional car at a fair price, the girl from the Banco if I remember correctly, Francesca, showed me all the rental options and was also able to advise me on the car to rent.
I often rent cars and this time I am really satisfied, I will definitely be back.
I have already recommended autOne to a friend of mine.
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Sharon Real.3 on Google
★ ★ ★ ★ ★ Ho noleggiato un auto una bellissima 500 Automatica. Oltre alla disponibilità del personale addetto sono stati molto carini con me perché non avendone mai guidata una con cambio automatico mi hanno anche fatto fare una guida di prova nel loro grande parcheggio!
Tornerò sicuramente da loro per il mio prossimo noleggio
I rented a car a beautiful 500 Automatica. In addition to the helpfulness of the staff they were very nice to me because, having never driven one with an automatic gearbox, they also made me do a test drive in their large parking lot!
I will definitely come back to them for my next rental
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Rubén Ferrer on Google
★ ★ ★ ★ ★ Probably the worst experience as a customer in my entire life.
I was insulted by a woman who worked at the office (someone with short hair and a tattoo on the arm). She shouted aggressively at me with threatening attitude, arguing that I am interrupting their work just because I wanted to clarify the conditions of my contract with my private insurance before signing a blank paper (they found a small scratch on the car). I am still under shock. I acted calmly and with respect all the time (even if not!), and I just asked about the conditions and my rights. She made fun of me and my bad Italian (which is actually better than her English) and lost her nerves continuously with comments like:
- COVID-19 has damaged my brain.
- I am dumm like every man.
- I am a young kid and should go back to school.
She broke a paper which I had signed because she was not happy with the content I wrote. I was not allowed to make a call with my company with threats and coaction. I felt completely mistreated and forced to sign a paper I did not agree with. If I did not have to catch a flight, I would have spent more time there to complain to her boss, to my insurance company or even to the police.
I really felt abused by this very unprofessional behavior. I hope she just had a bad day, but I am afraid that this is a standard practice of this low cost rent-a-car company.
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