Z.M. Ricambi

I got Christmas gifts, as always very kind, and prices ok

Thule material at competitive prices compared to large centers

Efficient products and welcoming and quick staff

Good and competent!

I was undecided whether to give 1 (or Zero stars) or 5 stars. Quickly, my friend who lends me the Box body to put on the car this year cannot give it to me. It was Monday and it was my last day off, I would have left for the holidays on Saturday and for the evening I had to have the body above the car. With very little time to waste living at 4 km in the morning I go to the shop with the car. I come in and since the first shop assistant (the older one with graying hair) does not even raise his head from the PC to say goodbye, I address him to the other (Ivan) who politely and willingly presents himself, I tell him that I want bars and a box for the car parked there. But here's the thing. The colleague now looks up from the PC to tell me, moreover also in a bad way that they "are busy, busy, and that they don't have time" I don't believe in my ears! I think he is the master and I hope he is at least drunk! But after this affront he did not back down and I replied that I too have a business and that customers get lost for much less and that if I had time I would go out and go to the other Thule dealer in the area, and then I regret disrespecting Ivan, who apologizes for his colleague's birthday (then I asked him who he was) shows me the bars and says that in the afternoon I find them in the size for my car. In the afternoon I come back, his colleague (whose name I do not know, but young and thin) available and courteous too, he mounts them in record time, fixes a box (limited Edition Thule) and I leave satisfied (of them) after having paid out € 1080 in cash (in the face of wasting time!). What can I say, crisis, large retailers, and shops that close .... the strength of small shops is the staff, their courtesy, competence, qualification, but such a salesman is harmful to the shop, to the owner (who maybe he knows it as well but I can get him to fire an employee nowadays!) and also for the other shop assistants (because in any case if the shop closes ....). So maximum solidarity to the owner, and 5 stars is a thank you to Ivan and his colleague (the thin one) for courtesy and competence. Ps. When I returned for the afternoon retreat, he did not say goodbye to me, his wife and children .... in the face!

I was called at home to give me a quote that was not available in the shop due to an internet malfunction so what can you say if not available professional and courteous

Prices a bit exaggerated. Paid 200 euros for 6L of oil and basic filters for the service.