Xerjoff Boutique Torino
4.3/5
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based on 8 reviews
Contact Xerjoff Boutique Torino
| Address : | Via Cavour, 1, 10123 Torino TO, Italy |
| Phone : | π +98998 |
| Website : | http://www.xerjoff.com/ |
| Categories : | |
| City : | Torino |
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Tuncay AydoΔdu on Google
β β β β β If you are a niche perfume lover, it is a boutique you should definitely see.
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Saad Alam Khan on Google
β β β β β They have been really kind, though I didn't find the perfume that I was there for but hopefully in February. The gave me a "regalo" ?
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Momo Kanev on Google
β β β β β I am a collector of awesome scents, as such I own the collections of quite a few high end brands. Xerjoff always stands out with their uniqueness. The perfumes which house of Xerjoff produces are bringing me compliments whether I am at the pool or night out in a restaurant. They are worth every dollar. I can recommend you guys try Nio, Zafar and my personal favourite Naxos.
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Martin Villson on Google
β β β β β Took the oportunity to pay a visit while in Italy for a big perfume expo. Had a wonderful greeting by Luca who guided me through the multiple selection of delectable perfumes! I will make it a tradition to always visit Xerjoff while in Italy from now!
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Arnesis Z. on Google
β β β β β While I cannot speak for the boutique, I can tell you about their website - xerjoffuniverse. Unfortunately, I have nowhere else to write this.
The customer service on their website is horrible. I have not encountered a worse one in a long time. They constantly use terms of endearment, which I am uncomfortable with, especially given the context, they are very condescending.
They act almost as if you annoy them, when you contact them? This is their job. If you ask them to help you with orientation on their website, they straight up ignore you. If their website malfunctions and does not allow you to sign in or shows you error in the cart, they ignore you. When you ask about their products, they treat you like you are dumb for not knowing.
Lastly, since I received a promo code for buying a sample kit, I was curious, when it expires. So, which day? On their website stands 2 months. I text them asking for precise date. Suddenly, the code is only for 1 month. Are they kidding me?
Such a shame, because one of their perfumes truly stands out to me and I would love to have it. But I heard another company has a similar fragrance, so aight, I will head over there.
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Majed Alazizi on Google
β β β β β Luca.. He was the only guy that day, He was so Generous with us, me and my friends...
He was so helpful..
XerJoff one of the best brands I've ever used their products (perfumes + oils) great quality.. So luxurious
Love Sergio Momo and hos creations
I would definitely recommend you to stop by here and give your self a moment of luxury feeling
MAJED
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Sheldon Simpson on Google
β β β β β Dealing with XerjoffUniverse online has been the worst customer service of my life. They take forever to respond to emails, and only do so when they need something from you. I've had an ongoing dispute with them for 3 months that is still unresolved, and they haven't paid me back the money they owe me.
While I love some of their perfumes, I'll never be buying directly from them ever again.
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Chris Chan on Google
β β β β β I also have had a couple terrible experience with the Xerjoff Universe online. For how much I love the brand and its diversity, I wish the customer service was half as good.
Firstly, when trying to pay with credit card it won't allow the transaction to go through. To which I end up sending a bank wire. Both times I've paid IN FULL the amount owed I end up getting emails saying I still owe them money because they did not receive the full amount. NOT MY PROBLEM. Each time I provide photo evidence of my bank wire. Why should I have to pay more than I already have because of an error on their end. Absolutely ridiculous.
Secondly, the only emails I get in return are when they need something from me. Any emails I've asked about general information never get returned.
Please do better because this will probably be the last order myself and several friends make from XU.
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