Varani F.lli

I want to write my experience with this company. My car broke down on the highway last week. The ACI sent me the rescue road of this company / workshop. The rescue service came after 1 hour and 40 minutes. The rescue man was very kind, but the secretary only screamed at me. For example: I work for a company in South Tyrol and I wanted an invoice. To write the invoice I gave her my business card. Sorry, I only had it in German right now. Secretary: In Italy you must have a business card only in Italian. I travel all year to Rome, Milan ... but I've never heard that. I'm sorry, I'm a native German speaker. He treated me like a gypsy and asked for old tires at too high a price.

Machine stops at home. I call for help, he arrives and tells me he was around. Attach the cables and start up. Battery problem. I bring it to their workshop. Absolute disorganization, people going and waiting more than an hour for me to register the entry of the car. The owner, very kind, offers to take me home, because it is now 12.30 and they close. I wait for half an hour, at 1 pm seeing that he is still intent on the office I decide to go home on foot. The next day they call me and tell me that the expense is three hundred and twenty euros. Including 120 for workshop transport. I note that I arrived alone in the workshop, because their vehicle only set the car in motion with cables. The owner, very kind, tells me that for them it makes no difference .... That can at most give me a discount of 30 _ 40 euros. Conclusion, I pay twenty euros. The bill includes the change of battery for the modest sum of 200 euros. (It is located at the mall for 60 euros). And the exit of the rescue vehicle for 100 euros (as said by the transporter, was around) I will have waited 45 minutes for the withdrawal, I take the car and the automatism of the rear windows no longer works. A CALVARY !!!! Return to the workshop immediately. An hour and a half wait and I'm still waiting. What professionalism, we see that they are competent mechanics !!!! ... and all this time lost who pays me back? The Varani brothers? Sure.... Not to mention that the machine has been turned on for the various tests all the time .... even in this case the diesel who pays me for it? The Varani brothers? Ccccertoo .... Conclusion. I paid for the transport to the workshop of a vehicle that was nearby, but the transport was not done, because it only set the machine in motion with cables. I waited hours for the acceptance and for the withdrawal of the machine, which was not even right. The battery was replaced and some tests were made to check that the alternator was charging it. All for the modest sum of 300 euros. At the time of writing, the machine is still in the workshop because it seems they are unable to reconfigure the automatism of the rear windows. Now the hindquarters go, but the one on the driver's side doesn't work anymore ... you don't have a drip .... Professionalism, organization and convenience ... are from another part. They will be great at recovering the machines, but the mechanics let them do it to those who are capable ... If possible avoid them like the plague. Never again a similar experience. Absolutely not recommended. If you want to grow old in the workshop go and find them.

We stopped on the highway with our T4 and were dragged into this workshop. All of this was done on behalf of ADAC (Deutsche Pannenhilfe). When we arrived we were comforted in Italian. No one spoke a word of English. We sat there for an hour and knew nothing. When we flew out of the waiting area at 12 noon, we were told with our hands and feet that it is now until 2.30 p.m. We asked what we should do in the middle of the industrial area without anything. This question only gave a shrug ... So we sat in front of the building for 2.5 hours on the street. After everyone was back we went back to the waiting room and another 4 hours passed. Constantly the fear of what is with the vehicle and whether we also have to spend the night on the road, we waited for more hours. At 6 p.m. we were given the key and an invoice for almost 400 euros. When we translated the invoice via translator, it came out that the fuel needle was broken and the tank was empty. The car was running again and we paid the much too high cost of bleeding a diesel. We were very angry because we sat around 9 hours without information. Never again!!!!!

I went there for work. Fast and accurate.

I was very disappointed and embittered. Following a seizure, the car did not restart due to the battery. I asked to carefully view and evaluate the situation, and if necessary, change the piece. In addition to not having received the call (I did after three days), I was told that the battery, just recharged, was still good and that it would be enough to take a half hour ride to have it at the top. Result? At the first shutdown, the machine does not restart. I immediately called another workshop and, as soon as I checked everything and did the ignition test, he told me to change it because it is now lost. I immediately bought a new battery and changed at the moment, and the car goes. Explaining the problem by telephone to the interested parties, I did not even receive AN PROPOSAL FOR HELP, but a simple "eh, it had to run longer because the battery had to recharge well". Without words, great superficiality. Not recommended.

Remained on foot on the A1 near Fiorenzuola, I contacted the insurance that sent me to the ACI call center. Very cordial operators, via sms they immediately show me the file number and estimated time of arrival of the rescue, very punctual! Friendly and fast operator, loaded the car they took me to the Piacenza office, again very good impression seeing the tidy workshop and organization. Quickly completed the bureaucracy, they warn me that the car will be ready in the morning, as actually happened (even sooner than I expected). In case of waiting a few hundred meters there is a bar / diner where I waited for the repair while working (they also have a waiting room both inside and outside for smokers). Overall I was very satisfied.

Very well organized workshop, where courtesy, availability and professionalism are evident! I found myself very well and thank you for the timely information on the status of my case. And there was no lack of courtesy also for accompanying me to retrieve the replacement car (an aspect that is far from obvious in other organizations). It will be the reference for the next maintenance.

My car was not shifting into reverse. They call me to tell me the quote: € 652 350 for the replacement of the entire gearbox and 300 for labor, € 50 plus VAT if I did not accept the quote and € 15 per day of storage starting the next day. I inquire on specialized sites and I discover that it could be a problem with bushings. The next day, Saturday, at 8.00 am I go to the workshop and they tell me that there is no mechanic so they don't know what to tell me, I can agree not to pay for the weekend storage since I had no elements to understand whether or not to accept the their diagnosis. On Mondays at 8.00 I'm back there. They let me talk to the foreman. I explain the question to him and ask if it was a cable or socket problem and he asks me candidly: "but I don't know, we haven't opened it! There is a problem with the gearbox and the reverse gear does not enter ... " And I knew it by myself, I didn't need you to know !! I paid 61 euros to get this answer and to be told that only they would not change the bushings and that they had made many phone calls in half of Lombardy to find the leverage. Having taken the car, I note that the diagnosis was made only by raising the gearshift gaiter. I took my car to another mechanic: 30 euros for spare parts and 120 for labor.