Trulli&Dimore - Holiday Rentals & Property Management

Gentilezza, risposte tempestive e costante disponibilità!

Splendido posto , strategico per gite e spiagge nota negativa doccia piccola

Agence immobilière spécialiste en trulli ou bien en demeures en campagne. Elle vous vend ou loue un trullo pour les vacances.

Agence très professionnelle et dont le personnel fait preuve de gentillesse et de réactivité pour résoudre les petits problèmes. Nous avons passés d’excellentes vacances.

Great selection of quality properties and most attentive service

Used them to hire a place a few years ago. First class.

Very unsatisfactory stay. Find a local to rent from not a big corporation! Cockroaches in the apartment. We arrived on Monday, we asked if we could check-in early or at least drop our luggage off, but check-in was at 4pm so we had to wait around all day until then. We had no prior notice to the parking situation near or around the property and told by the management company to park at the train station which was a 15 min walk to the property. My mother is handicapped, so we tried to drop her off as close as we could. Upon arrival, the wifi worked for 2 hours, it then went out. The television was also connected through the wifi. We did some troubleshooting before inform. They said they would send someone the next day (Tuesday) to fix it. No one came and the internet still was out. Someone came Wednesday (our 2nd full day) to put in a new router, by then we had missed several work related virtual meetings because we didn't have working internet. This was a big disappointment as we booked the property believing we would have working internet. The management had very little sympathy and suggested we go to a bar to use wifi. We I expressed my dissatisfaction they made me feel like I was overreacting and the manner in which they spoke to me was as if talking down to me. I felt taking advantage of as an non-Italian speaking tourist. As a vacation rental property owner myself, I explained to them that if something doesn't work or is broken, in principal they should immediately fix it or offer a discount. They refused time and time again, until I was boarding my plane to leave when they called to apologize and offer me a late check-out! It should be noted that when renting this property you are renting from a large corporation and not a small business owner directly, and that is the feel, big corporation. With regards to the garbage situation. We were told to leave it on the street in the morning. At 8am I went to leave the garbage and recycling on the street. I was quickly yelled at by several Italians sticking their heads out the window. I later found out the garbage must be left out the night before for early pick up. So upon departure this wasn't possible to take the last garbage bag out because it was past the pick up time. There was a 150EUR cleaning fee which I assumed covered turning over bedding and cleaning the kitchen, but was told later we left the apartment unclean. We asked on check-in to please charge the city tax to our account as we didn't have cash on us at the time. They insisted on cash. This was very suspicious. They charged the city tax to our final bill. There were cockroaches in the apartment.

Great properties offered and incredibly helpful staff. Highly recommend this organization for rentals as well as selling/buying property.