Prestige group Immobiliare

Very professional

Professionalism and competence, products that live up to expectations, the right value for money. Also reliable for renovations

They work really badly. Bertolotto doors poorly laid out and zero customer service. To be avoided

Customer service is non-existent. We have been waiting for months for damage repairs and warranty interventions. Too bad they looked better

360 ^ professionals in consultancy, for the high range of products, for poses and after-sales. I took external window frames and internal doors from them during a renovation and, despite the lockdown and the difficulties of the moment, they ALWAYS reassured me and managed my best. My husband and I are fully satisfied !!! Thanks to Bruno, Ivano and installers.

So, I am writing this review with a sincere wish to potential clients not to become the very client of this company. I will duplicate the review later in other languages, but for now I will present the information in Russian, primarily for compatriots who may need such services. The situation is elementary: the apartment is renovated, new windows need to be installed. The choice fell on this company based on the proposed price-quality ratio and dialogue with a manager named Ivano, who passed in a friendly and seemingly competent manner. At the stage of concluding the contract, Ivano was extremely correct, provided the necessary consultations and did everything for the client to agree to work with the "Prestige Group" company in Milan. And then hell began and the company's complete incompetence began. 1. Aluminum windows originally came with scratches. After removing the protective materials - scratches and chips. There are no comments from the company. In words, in a boorish manner, they blame everyone who could be present at the construction site. The damage was under the factory film. 2. Violation of all agreed terms. 3. The glass was installed in the bathroom as usual, and not with "opaque" glazing, it was written in the contract. 4. Aluminum cutting is sloppy, poorly plastered, cuts and dark marks are visible. 5. The person in charge from the company never appeared at the facility during the installation period by their own workers. No one answers phone calls and messages for months. 6. Workers performing installation do not warn in advance what time they will be at the facility and confront the fact that they are arriving. 7.Final works using silicone look sloppy and disgusting, spoil the entire appearance of the house. 8. Filo muro doors ordered from the same company did not come complete and there were no comments from the company to resolve this issue. 9. The grilles installed on the windows are bad. Paint smudges are visible, elements are poorly welded, screws (bolts) are not painted. Why do you need to paint unpainted elements if the paint will peel off from these elements in half a year - Ivano's answer. 10. The aesthetic side is not important to anyone in this company. 11. The windows were supposed to come in a white matte color, but they came in a glossy one (though we asked for this in words and did not write it down in the contract). 12. Responsible persons cannot be found. The installers send to a certain Tony, whose person I have never seen at the facility or heard remotely. This is a mythical character. 13. Communicate in a boorish manner in a raised voice, which is apparently normal in Italy. 14. The work has not been completed or completed in violation of all the terms promised to the client. No technical supervision has been carried out. Complete ignorance of the client. 15. The service is the worst that I have ever experienced in this area. 16. A big loss of personal time for walking and making calls that do not bring any positive effect. 17. The handles open windows with great effort, are not adjusted and the installers prove that this is the norm. 18. Windows of "Windoor" company - at this stage, complete disappointment and wasted money. 19. The apartment was abandoned in an unfinished state by the Predtige Group, which does not allow completing the rest of the work and moving into your own apartment. 20. Unfortunately, there is nothing prestigious. The name behind which stands a shameful, unprofessional, dismissive attitude towards the client. 21. The concepts of "Customer", "Service", "Responsibility" are not known to the "Prestige Group" company, which supplies and installs "Windoor" windows. 22. The attitude at the psychological level is disgusting and they use in every possible way the fact that you are a foreigner and it is much more difficult for you to possess all the necessary legal basis for your own protection. 23. I personally do not advise anyone to order windows and grilles (I don’t know about the rest) in this company, stress will be the result. Discarded money and dirt with damage after installation. I had no worse experience. The first experience in Italy, which makes you go straight to court.