Pharmacy Soccavo Dr. Mario Chiacchio

Slow and disorganized. I ordered several products at the end of March and after a week my order had not yet been shipped, I had to request the management of the order via e-mail which, once it arrived late, had errors. I had been sent products other than those ordered. No particular customer care and total disorganization even in email communications. I will never use their online shop again.

I placed an online order on March 18th, got the confirmation right away (and the payment went through). Too bad, however, that after a week the package has not yet left and I have not received any news about my order, despite having kindly asked for an update on it also via email. However, I received an automatic 5% discount code via email on a future order (which I'll be careful not to do) and the request to leave a review. No news of the products I purchased. I'm sorry but such a thing had never happened to me when buying online, since the shipping times indicated on the site are quite different.

Unfortunately I have to give a negative opinion due to the lack of seriousness in managing an order via the web. I state that I received the full refund, so I did not lose money, I want to clarify this, but for everything else I must say that it was embarrassing: on 12/30/21 phone to ask for information on the masks, if the price is correct and if they have a quantity (about 600-700 exclusively of that brand and that color since they are the only ones you can work with without discomfort) since I had to buy them for my company, saying that otherwise I would have taken the ones they had available even if they were fewer in number, as long as they were those. I am told yes, that the price is correct and that they have a lot of it without problems (in addition to the telephone conversation I also have the chat via whatsapp). Then I proceed with the order from the site and pay via paypal. On 03/01/22 I check the site and notice that the status of my order is "under management", so I call for information, that is, I ask if there is any problem on the quantity or type; I was replied "in case of problems we would have contacted her and since we have not contacted her it means that there are no problems. They will arrive in the middle of the week (so Wednesday 5/01), goodbye". To which I reply only "goodbye and thank you". After about 30 minutes I get a full refund of the order with motivation "error in the price" and on the site the order I made disappears, as if it had never been made. In the meantime, I realize that the masks I bought have almost doubled in price but remain "available and in stock". I call back asking for explanations and I am told that there has been an unexpected consumption and therefore they no longer have any. I answer "you made me a refund with the reason for a price error and now on your site they are available at an almost double price; since I need them, I will also get them at that price, how many do you have available? Is it even 50 or 100" . They replied annoyed "we don't have any, there was an unexpected consumption and we don't have any more. Goodbye." And hang up. Now .... I understand everything but I called BEFORE placing the order, making sure of the brand, color and quantity. I called AFTER the order and confirmed the brand, color and quantity. And after half an hour from the call, am I given these explanations? Ok, they gave me a refund and that's okay, but it was certainly not serious behavior. If they had told me immediately that they had no availability, I would have looked for them elsewhere and I would not have found myself without being in the company. Given the health situation we are experiencing, it was useful not to waste time.