Patronato ACLI

At the headquarters in Piazza Sallustio they made a mistake in my pension application, for this error, as well as risking that the INPS would reject my application and therefore remain without a salary and without a pension, I will suffer a considerable delay in receiving the pension allowance. The first time I went to have the calculations done I found a very capable person and very knowledgeable in the subject, the second time I found a girl who told me that the Fornero early retirement had to be approved in the financial as the 100 fee (! !) The third time I found the same as the second time that I got the wrong type of question to INPS. Anyway beyond this post I intend to make a written complaint.

Extraordinary efficiency and professionalism as well as courtesy and kindness that are always pleasing and make the handling of certain practices easier. Congratulations to the ACLI Patronato in Rome, I am very satisfied with the service!

Appointment booked for a month, I arrive and they can't find it, I show my email, they tell me to sit down while waiting for an employee to get rid of a phone call, I wait in the sitting room and I realize that all those present are complaining, who for the late, some by missed appointment, some for lack of courtesy, I consider myself lucky because at least a lady from the office offered me coffee, however after almost an hour of waiting and a wasted morning, I got up and I went.

Even though they are closed to the public, I was unable to speak to any remote operator or, even remotely, after about half an hour I had to close the phone call. Bad experience.

I found competent and helpful staff who solved my pension problem.

I confirm the competence and reliability of the young operator who was able to kindly clarify and resolve a small, presumed by me, mishap ....

I am a public employee, I have been 4 times to the ACLI P.zza Sallustio patronage to submit an application for a pension to INPS. 1st appointment - Ms Aisha - as soon as I sit down she tells me that the service costs about € 25 and asks me to pay in advance, I accept and pay, I have all the working documentation with me, the photocopy and she tells me that the reconstruction is complex they will prepare the file and call me back. 2nd apartment - Ms Fantauzzi - I thought I would find a small booklet with something prepared as promised but nothing the only thing that tells me that it is pesto the question must be made 3 months before. I ask if they can make me a count of the pension that I will receive asks me to send by e-mail many documents that will make a calculation. I arrange to send everything in a short time. 3rd apartment - Although Ms. Fantauzzi is there but she sends me to a colleague of hers and the promised pension calculation is not there. You try to rebuild my career and it turns out that the e / c INPS lacks military service. He proposes me to make an RVPA by sending the paper documentation in my possession cost about € 25, I pay and send. Months went by, I tried to solicit by certified e-mail from the institution in which I work both the INPS and the MEF and I was able to get the update. 4th App.to - I just had to forward the application to INPS - Another employee asks me for the CF and tells me that I do not have the seniority to retire, it seems absurd. I remain dazed, the colleague of the 3rd apartment arrives who remembers me but the dossier with the counts cannot be found, I go away disappointed and embittered without any trust in them. I go to another patronage they took a week to do the checks they called me back everything was fine and I applied for FREE pensions.

my wife and I went to 2 different people while my wife was helped with professionalism and kindness by a girl I was treated badly by a bald person and despite I paid I did not know anything about all this because mister bald had to go fast because it was 17 mha I have no words for this guy. Today, April 30, no one contacted me for justifications or anything else as the owner said, SO I PAID TO HAVE NO ASSISTANCE FOR 24 EUROS you are really serious people good compliments I do not need anything more from you I have already done everything I needed in another acli much better than your best regards goodbye