Parafarmacia ÈQUI Affi

Positively surprised, seller spoke great English

with the card I always earn points with every purchase and every time there is always a discount!

The staff is very kind, helpful and prepared. Wide range of products with great prices and promotions.

Incompetent, unreliable and dishonest staff. I came in to ask for a product and for the umpteenth time the feeling was that they want to sell a specific product rather than trying to understand the need of those in front of them well. The worst at the checkout where the product passed at a higher price than the one on the box, which was pointed out to the "pharmacist" who rudely replied that he makes the prices he wants at the checkout and is not obliged to pass those displayed. Better to go to a REAL pharmacy a few steps from the shopping center.

I have been a customer of this shop since it opened, I have always found myself quite well ... I say quite well because where I can I take the products myself and where I need advice / help I always went in when I saw that there was more staff competent ... like all customers you can have preferences ... on 18/01/19 Friday I decide to make the holes in the lobes for my 5 year old daughter and I search on the Internet if this Parapharmacy does it, I find the answer but for safety, I make a phone call to the Parapharmacy itself ... coming from Malcesine and for organizational / work reasons. A girl answers me and explains what they do but above all she focuses on the times in which they would be made based on the shifts of the day after SATURDAY 19 / 01/19 as not all the staff perform this "operation", I understand that they had the possibility to do them all day except between 14 and 15. I reply that I would have gone the following morning (SATURDAY 19/01/19) around at 12, purtr oppo I had various inconveniences and I was late. I arrived at the shop at 14.45 but the girl as well as being without a shirt, she had people, she was alone .. and since I too have been working in a shopping center for 19 years, understanding the situation I have preferred to wait a few minutes going to the toilets with my sons. I came back at 14.56 I see that there is another colleague and there are no people ... The girl tells me that the only one who can make holes in the lobes is going away and that if the colleague stopped a few more minutes they could have done otherwise NO. He goes into a little room behind the counter and goes out with a girl with glasses (transparent frame) tall and thin and her hair gathered in light brown who tells me that she has to go away and that outside there is her boyfriend who wait because they have to go to the mountains (.. I think) .. I answer that I'm sorry but I certainly misunderstood the times I could come and I ask you to kindly find me a solution since I come from Malcesine every day to Affi for work and for work reasons obviously I don't have children with me ... from there a discussion starts where she repeats to me that she has to go, that her boyfriend is waiting for her there outside the shopping center, etc ... At this point I tell her that discussion is useless because in the time he is wasting explaining his "business" to me (and honestly as a customer I DON'T CARE) he could have made holes in my daughter and that I chose THAT shop and THAT Parafamacia because I trust their professionalism .... at that pun he raises his voice and repeats the same things to me again as if I were stupid and did not understand ... so, I (from HOSTES / CUSTOMER ASSISTANT / FINDOMESTIC OPERATOR for 19 years in a multinational large-scale retail trade in a p.v. of Affi VR) that I hate "useless scenes in public" I took my little girl by the hand and went out with my children ... while I was going out she yelled at me at something I didn't listen to (I apologize but it is professional deformation .. when people scream in vain I don't listen ... we talk we don't shout between the client and the hostes) and he slammed the door of the closet they have behind the counter hard. My kids were upset and my little girl couldn't believe what she heard. When I went out it was 3:01 pm. The customer does NOT care about "our business" is YOUR problem if you do not have the right staff for certain types of operations and you, the "operator", find the solution. I think I said enough ... I'm sorry but I've been working in large-scale distribution for 19 years and I've always been a film-time, mother of 2, alone ... so I think there are ways and ways of saying things, there are things and things to say ... I admitted and apologized for my mistake as a customer first, precisely because I understand and understand. Sorry lost customer ... I wanted Marco the card on the counter ... I had to get a disinfectant ... I went elsewhere. Cinzia

Cheap prices and with the card many advantageous discounts. Very nice and helpful staff. Great company-wide customer service. I highly recommend it!

Friendly and prepared staff ..... Nice idea of ​​the discount card

I asked for fluimucil and was told that they finished it but they promptly offered the equivalent. For the sake of scruple, I ask if it contained the same active ingredient. I am told yes. I buy this drug and at home I find that the principle is different. The doctor confirms that I have to take acetylcysteine ​​and that the drug they gave me is not good. I ask to be able to replace it with another one but I am told that they do not accept returns. I will not buy anything anymore. Poor professionalism not admissible when dealing with drugs.