Ottica Avanzi

Totally negative experience, by 7:59 pm on Sunday evening and in a bad way they tell me that they have already closed, while they are finishing serving a couple! Without smile and rude! Change jobs!

Consulting and professionalism at the highest level. Special thanks to Irene that helped our girls in the choice of glasses and all employees for the courtesy. We highly recommend it.

purchases made .... always in good condition .... I just bought new glasses for loss of glasses ... I was able to take advantage of the insurance I had on the lost glasses ... and I had 50 percent .. on the new one. ..I found myself well they told me 10 days and they were punctual ... xcio nn I can say anything

I hate it deeply when I am taken by the butt! Order Lenses to be replaced on my glasses on 05/09/18 they had to arrive in about a week, after several reminders of mine they tell me to be ready on 05/25 I go to the store (about 30Km round trip and 30Km back) and the lenses are not compatible with glasses, to say that I had already changed the lenses previously as they were really bad and they arrived perfectly compatible in 3 days., in any case a little angry about what happened and seeing that the boy could not face the situation yes "Irene" comes forward presumably the manager, who invites me to take a tour of the center and go over, according to her, they changed all the glasses immediately ... review and still hadn't even looked! I am invited to be patient and that soon he would have called me to solve, either with them or in another nearby center ... I accept and go home, obviously he does not call anyone! So the following day, that is Saturday, I ask for lights and they will pass me just irene, who according to him would have called back after having heard the other centers and that soon I would have even changed all the glasses, okay it goes on Saturday, it goes on Sunday it goes on Monday and nothing , I call again to hear and they do not know what to tell me, the young lady on the phone asks for info from Irene who is there and tells him to apologize etc. etc. but he doesn't have the courage to answer me on the phone ... so having seen the treatment but above all the mockery, I tell the young lady to leave it alone that I can manage without them, continuing fake excuses I greet them and goodbye ... Goodbye yes because after all the purchases made by me, by my partner, my parents I realized that as long as we buy they are all willing to lose even 10 minutes more, but if you have a minimum problem they make it seem like you are moving seas and mountains but the problem you keep it! I state that what they evidently did not do, I did, so call Verona in the center or adigeo and then grandvision centers near and the glasses like mine were available in all locations including their own, obviously I called or I did call asking for availability and price without being recognized and therefore € 159.00 one of the few glasses not on sale etc. etc. I will also report it to grandvision italia just for ... as I repeat I absolutely do not love the sockets for the lower back, I prefer an excuse to date I would have already solved it in another way rather than waiting for fake resolutions! Sure you have lost some good customers, sure you made me reevaluate the optician in my country, Thanks

They visit me, I slightly change the gradation according to them, I choose the frame and they propose me the lenses, obviously aiming to always suggest the most expensive ones which, according to them, as it should be, are thinner, hd mink on every angle and bla bla bla , ok I choose the GOLD, I'm in the middle .. for my myopia they stay there .. a week and they call me, I go to collect the glasses and try them .. immediately I realize that the left is too strong and the right too weak, I refer and as usual they tell me you have to get used to it, there is .. nothing to do, two days with dizziness and migraine .. I bring them back and I report, they try again the sight with my old and kindly tell me that they can be redone with the old gradation and they apologize for the mistake, in the meantime since I make them again I propose to move to the PLATINOS, a higher step and they accept .. I add 50 euros .. a week passes, I go to withdraw them and immediately I realize that the clear vision I have it only centrally and if I raise my head leg Germente, as soon as I move the face or the eye of a clouded view nothing, I take a walk to the mall and do the shopping but bad view, I come back and I don't know what they do I regulate them .. the situation improves slightly, I try them like this. nothing to do the next day I come back and report, other adjustment .. tried in the room with the display board, same defect, tried my old ones and I see all the letters in any position and what will you tell me immediately? That sideways there can be to see foggy .. but what if I see perfect with mine? The lenses you recommended me because you told me that the view is perfect x the whole lens and then I understand on the outer edge there may be a slight difference but not immediately after the center of the lens and I repeat ALL BLURRED LETTERS .. then it tells me that they have to send them to have them checked for defects and they will be away for a month .. what? A month?! .. Absurd .. I left them to him but I went out very irritated, a month without glasses just taken that surely will have defective lenses made to the carlona .. we will see what happens, in any case never again from them, highly discouraged !! ! P.S. cost 550 euros and the only thing that worked properly is the photochromic lens, I would also have had to say about the frame that was slightly marked in the assembly of the lenses, but I held back or exploded, I reserve the right to give a few more stars they will solve the problem in less than a month, but from the assumptions I highly doubt it. From one to three stars, I add two x the availability of the manager of the center .. in the end the third is good, now I can see well.

Evanescent, lacking both in preparation and in professionalism. Insecurity varies. They do not issue written estimates but only verbal so every time the price is never a certainty. In a quarter of an hour the proposed price with relative discounts varied with absurd calculations until it became lower than the one reported that they had offered me at another shop (fatality). With a somewhat complex ophthalmological certification exhibited, the various clerks have shown that they can only sell sunglasses. I strongly advise against shopping for eyeglasses at this store.

0 stars ... non-professional, scammers and thieves .. I come today from a visit made by a TRUE ophthalmologist and not fake like them who are only OPTICS with a result of 10 diopters both right and left .. while they have me sold a pair of 280 euro glasses that I didn't put on for more than a week due to dizziness and severe nausea .. obviously I didn't need it! But to my request, if the visit was made by an ophthalmologist, they answered yes ... they have a darkroom with a blackboard and a machine, but do you realize that you ruin the sight of people in this way !? It would be a complaint, which I tried to do ... obviously they did not repay anything !! All documented .. to avoid!

I was really taken for a ride by an employee who when I bought the glasses told me that I would get the graduated sun lenses for free without having to buy the frame (alone) once the eyeglasses arrived. When I went to pick them up he said that his proprietor told him that it could not be done, among other things with not very nice ways. Sometimes it's enough to be sincere and honest right away, and not to tell lies just to buy products. Also at the time of payment he wanted me to also pay for the insurance on the glasses that I had expressly said I didn't want just 5 minutes before. Once I was much better at this store