Miozzo Denis

Little professionalism I strongly advise against

Expertise, professionalism and excellent post-sales assistance. Staff prepared and attentive to customer needs! Council

I have been served for years by Mr Miozzo and his son Denis, I am very happy, and with them through a stove booklet, I gave the job also in cleaning, excellent people. I recommend it to everyone.

I have just installed a montegrappa stove .... obviously it works perfectly but this will be the object of attention over time .. what I can say today is the professionalism of Mr. Denis, his father and the installers ... precise work. . clean .. and fine .. nothing to say .. congratulations ... the price of the installation is in line with other sellers ... but for the seriousness and professionalism I highly recommend them.

I was trying to change the pellet stove I went around various places, but here at Miozzo denis together with his father and daughter Giada I found professionalism in managing the practices and installation together with his team. .

Lots of nice words during the sales phase, but then when the problem arises (shortly after the purchase), give up all hope or you who enter! If you have a problem you can manage! The malfunction of the pellet stove that looks like the Verona Emergency helicopter has been reported several times within a year, which has not yet been resolved. They do not do assembly, they do not provide assistance but they just sell (so easy eh ...) it is the equivalent of buying the stove on Amazon (at least you save them). Tip: Buy elsewhere from those who follow you at 360 degrees. IN RESPONSE TO THE COMMENT OF DOCTOR MIOZZO: The fact of the pellet (which you defined as mexxa, only because it was sold by your colleagues who you considered "not very good" to put it mildly; it has nothing to do with it, as the same pellet is used in the second home sufa and fully functional (NOT BOUGHT BY YOU). As for cleaning, if only I had had the good taste to advise in post-sales how to clean the stove (that you have to disassemble it a lot, and that even the technician who intervened had difficulty in reassembling) surely we would have done differently. Warn people at the time of sale that if they have problems they have to make do, make a better impression instead of denigrating your competitors. However, when you have an activity, the customer must be followed at 360, not only aimed at collecting the sale, if you do not have the skills to manage everything, it is advisable to change jobs. Calling the phone to ask if everything is okay, if the problem has been solved or other things that make the customer understand that he is not abandoned cost you a lot? If the answer is yes then it takes its cue from the previous lines (but this not only for us but for any customer). Think about what has been said and if you think you have a good conscience, don't even answer.

Since our stove was installed, it has always had several problems including a deafening noise that causes me and my partner to wake up at night, as well as the roommates below. In addition, from the vents from which hot air comes out, ash also comes out and dirties the whole wall of both the bathroom and the kitchen. For more than a year, despite our calls, no problems have been solved, on the contrary they wash their hands by saying to call the assistance center and that they are only salespeople, despite the various promises made at the time of sale. Super not recommended.