Laboratory analysis Pignatelli

Arroganza, scortesia ed inadeguatezza: sono questi i termini per descrivere le segretarie dell’accettazione. Se si lavora PER il pubblico bisogna avere qualità quali carisma ed educazione. Per non parlare della disorganizzazione e le lunghe attese. Fosse un centro ospedaliero, potrei anche passarci sopra. Ma dato che si tratta di un laboratorio privato e con prezzi al di sopra della norma, ci si aspetta un servizio adeguato. In vita mia non ero mai stata trattata così male… e pensare che lavoro anche io PER il pubblico e non permetto ai miei subalterni di rivolgersi così ai cittadini. Sdegno totale.

Al telefono la voce registrata ripete che gli operatori telefonici sono a disposizione....peccato che non rispondano neanche dopo 10 minuti d'attesa. Personale sgorbutico all'accettazione. Non hanno ritirato il mio campione biologico, nonostante corredato di prescrizione, perché non avevo portato la cartella dell'esame effettuato e non mi sono venuti incontro per riceverlo con mail. Praticamente sono ritornata a casa senza aver concluso nulla. Se solo avessero risposto al telefono, non avrei fatto km a vuoto. Un tempo funzionava bene ma da quando è intervenuta la multinazionale......uno schifo totale

Laboratorio all'avanguardia. Personale all'accoglienza gentile e preparato, fornisce una prima consulenza su esami da eseguire. Molto comodo ed efficiente il sistema di file differenziate per tipologia di prestazioni. Altrettanto comodo il sistema di comunicazione degli esiti mediante password sul sito web: permette di averli in tempi rapidissimi. Al momento del prelievo sono molto gentili, rassicuranti e preparati, anche per soccorrere chi non tolleri la vista del sangue. Complimenti!

Ok

Disorganized and highly inefficient. System to retrieve test results is the worst and they don't provide the right codes. Calling to get help is useless because they do not answer the phone, so you have to go next day in person and try to get the results. If you need a test for travelling, find a different lab.

Horrible COVID testing experience: no information provided on the procedure, unfriendly and coarse staff taking the test in mouth and nose. Very uncoordinated and inefficient processes causing long waiting times. The staff at registration got name, address and passport number wrong, though she could just take the data sheet and document provided to copy it. Overall, just very unprofessional despite being a medical lab!

Beautiful building, worth a visit, with mature trees in the garden where you wait for hours and hours, since the staff only manage to test about 6 or 7 people an hour (do the math). While we were there, a friend of the "direttore" jumped the queue in an utterly shameless manner. Considering the large number of foreigners who were there to get tested, I am very pleased that they were able to experience the rank incompetence, outrageous favouritism and all round lack of respect for which the service providers of Lecce are rightly famous!

I was a little shocked to come here and see all the negative reviews - but I don't want mine to be in conflict with others who have shared their experiences. However, my mother and I had a fairly good experience here yesterday. I share this hoping that this might help others. I had contacted this lab some weeks ago to arrange a PCR test for my mother for travel purposes, as Canada does not accept the rapid antigenic tests. They told me that there was no need to book an appointment and that I should simply show up at take a number. When we arrived, it was somewhat unclear what the process was. But to let others know, you should go to the black door (just to the left of the big main door where many other people are waiting for different tests). There is a sign with an arrow that points to it and reads Tampone COVID. You should take a number, and then open the drawer next to this door. In it there are forms to fill out (there are pens there but bring your own pen for hygiene reasons!). The forms are identical, but one is labelled at the top for antigenic tests and the other for molecular. Make sure you grab the right one! Once the lab personnel arrived they began calling our numbers. Each person seems to have been in the testing room for only about 5 to 7 minutes. We arrived at 9am (which is the posted opening time). My mother's test was administered at 9:40am. She was able to pay with a foreign credit card - the cost was 60 Euros. They also take cash. The personnel were very careful, wore a lot of PPE, and sanitized everything multiple times. My mother was given a sheet of paper with a number and password and link to check her results. We expected her to receive an email telling her the results were ready. She did not receive one, but we simply checked the website later in the day (at about 5pm) and the results were already available. For a PCR test, that is a very good same-day turnaround! I expect that we are lucky because it is not tourist season. I think that this lab's functioning could be negatively impacted in the summer months. But for the current time of year, all went smoothly.