Intesa Sanpaolo S.p.A.

Zero. Customer care is not part of the culture of this branch. The photo is not up to date either, they have moved for years.

EXCEPTIONAL bank !!!! It will give you a charge of NERVOUS starting with the 15 people in front of you, And pray to God it won't hurt your legs because there are only 4 chairs for 15 people! (Reminding you of the priority for the elderly) Fortunately, having the number you understand that at the time to go and have a coffee at Mazzini, read the gazette and put 2 euros back in the parking meter! (Saying goodbye to the traffic that is putting a fine on the neighbor!) After 40 minutes your turn will finally come with a lady who has the Mortizia smile of the Adams family, only to hear you say that they have to update your signature in the office in part otherwise you cannot do operations (it will be x that they are 6 months that I didn't go in here anymore ..) But try, but try again, But The pad doesn't work to receive my digital signature ... The operator tries to fix the matter by disconnecting it but nothing .. call the colleague but not even 2 can do it ... they decide to restart the computer in short, after 20 minutes waiting for it. We did it! But obviously the sample still has to be taken, he goes back to Mortizia's desk who with the same smile Killer tells me: "what do you want" Me: make a withdrawal! She: my colleague didn't do it !? Me: no, only the digital signature we have done! She: ah ... in 1 hour 20 minutes I was able to make a withdrawal! Ver-go-nioso. You are disorganized, slow and despise customers .. the Italian Post Office is better than you. The only positive thing: And the smart, organized and fast distributor that ca in the entrance!

Bad experience, not so much for the bank's products and services but for the lady "Vania" at the checkout, completely arrogant and disgruntled. After giving me a completely incorrect information on a currency exchange with an error of 3.9 cents (on figures like 4-5 thousand euros is a nice mistake) instead of humbly apologizing she even managed to try again at me (client) the 20min ritatdo and delaying her lunch break. In any other bank they would have apologized and tried to make up for the disgruntled customer. Shame

Untraceable: no one ever answers on the phone !!!

2 hours on the phone with no answer ,,,, great service

on the phone no one answers, tried several times without success; bad customer service

Only one star because you can't put zero. Bad branch, arrogant and inefficient grumpy staff. They never answer the phone. A collection of frightening negative judgments. And to think that there are so many people who want to work. All the staff are to be sent home. I also wonder why those in charge do not intervene to restructure and regenerate this squalid branch.

Years ago I'm talking about 2007 2015 it was an excellent bank ... After it is not clear what happened, and almost all the staff changed, in my opinion better before, because the staff of now would do better to go to work at the market .. Then customer assistance less than zero ... The manager never answers I sent 20 emails in a month but zero responses, not to mention about 100 calls but nothing, I think it would be necessary to change all the staff from a to z and get it back the understanding Saint Paul of the past.