InCanto

M.e.r.a.v.i.g.l.i.o.s.o!

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Great location. Fantastic room. Top notch :)

We stayed here for an overnight visit to Palermo and my only regret is that we didn't have more time. The b&b is in an old townhouse in the middle of the historic city, but the rooms are modern and really nice. Great breakfast, very helpful hostess. Palermo rocks, can't wait to go back.

My wife and I stayed at InCanto in early September. Federcia Pangallo was extremely helpful, both in preparing for our visit and assisting us with transportation while we were there. She made the stay outstanding.

The Room at Incanto is superb! I loved the interior, everything seems brand new and it's very tasteful. The Room was very big with a smaller lounge area at the entry, two bathrooms (1 with a shower and the other one with a toilet) a big warderobe, with a steampod and a very very special balcony overlooking one of the main streets in Palermo. The Hotel is located in the heart of Palermo, but it didn't seem too loud, which is probably due to the good isolation. The breakfast we had on our gorgeous balcony. they have pastries, fruit, coffee etc. Breakfast was good but not amazing. They have Whatsapp Concierge Service which is ok but could be improved with clear information. The reason I am giving this beautiful place only 3 Stars comes down to two things. one being the staff, they were not friendly nor helpful and didn't really know anything about their guests. We prepayed the room but they wanted to charge us at the end again. Then once it was clear that we already payed they charged us again for the city tax which I later had to reclaimed. The same happened with the parking.They work together with a Parking Service (which you can prebook on their website as Valet Service) I payed 20 Euros for 1 day parking. Nobody told us that the parking was not by the Hotel. You can't/shouldnt drive to the Hotel since it is located in the pedestrian area. So we spent quiet a long time driving around, searching for the Hotel. After we called the Hotel they explained that the parking was 5min away by foot. This is totally ok, especially in a city but a heads up would have saved us a lot of time (Customer Service) The next day when we picked up our car, we were told that we need to pay 10 Euros. We said that we already payed 20 Euros to the Hotel for parking, but they said we were supposed to pay them here 10 Euros. InCanto needs to rethink the parking situation and payment. I would definetely stay at InCanto again. The Price is very good for the room and location and if they improve these two things, next time they will receive 5 Stars from me!

Great room, great location. The two problems we had were trying to find a place to park close by, Google maps did not work great and the b&b is on a combo of pedestrian only streets.. we wound up parking at the train station and taking a cab. The other problem was the noise.. there was a singer outside our room on street level singing with speakers until after midnight.. lots of other street noise too. Still a great place and location.

Good little B&B with a nice breakfast. We booked a junior suite but on the morning of checking in were upgraded to Executive Suite #5 Santa Rosalia. The room is beautiful however we would have preferred the original room as it was larger with a separate sitting area. We checked in quite late but they have a very smart system with cameras and electronic doors so even though they aren’t there all the time you can reach somebody whenever you need and they can open doors remotely. The first night there was no water pressure at all, not even enough to switch the hose to the rainfall shower, messaged the host about 1am, they replied in 9 minutes and the issue was solved the next morning which was great. We could hear everything on the street so the few ambulances that went past as well as street cleaners/bin service people were heard in the room, maybe earplugs should be provided for guests? Breakfast is provided by filling out a form the night before and leaving outside your door, you choose the time you want it and whatever you like and they will knock when it’s ready to eat in the common area, the weekend we were there there was not 1 other guest that was eating at the same time as us. Food was fresh and beautifully presented with the staff who served it really lovely. We would definitely be back but would like to try the original room we booked to see if that is any quieter, and for the extra space. Got a late checkout to 6pm for €50 as our flight was late on Monday night. Thanks to the hosts Federica and Sonia, they were both really friendly when we spoke to them!