Il Castoro supermercati

Well-stocked supermarket, good products and affordable prices. If it weren't for the strong unpleasant smell that spreads on the first floor, it would deserve 5 stars.

Although the sign indicates Il Castoro and Gros, the Gros customer card for this supermarket is not valid ... moreover, in the gastronomy department, the dishes and their ingredients were not explicitly indicated, but only their price by weight - the staff attendant was not aware of what food it was, but only an attendant who had left the counter called and questioned aloud about it. Pale and probably undercooked roast chicken, not purchased due to its uninviting appearance. Uncooperative staff. I don't think I'll be back, I didn't like it. Not positive experience and impression.

Luckily there are other supermarkets in the area !!! I recommend to avoid .... A couple of examples: I have to get some long-life milk and there is a trolley in front of it. the saleswoman who arranged the shelves did not even hint at moving it even though I had to reach out to get what I needed indeed she was almost annoyed because I was there. Three times in a row I asked to swap the Visa card and not the ATM card and the cashier completely ignored the request. The third time I pointed this out and both the cashier and the manager (?!) Rudely asserted that you can't change the way you pay !!!!! But please get competent people !!!

Wonderful supermarket, always well stocked with everything, very clean and tidy in all sectors, very kind staff respond with kindness to every request made, I have used them for many years and always satisfied.

Given that I am a regular customer of the supermarket, I have to communicate a bad habit that has existed for some time, which is to literally "kick out" the user when closing. I am very sorry about this because I also work with users and it is not right that after a full day of work the customers are reduced to the last, but I too, like many other customers, work, and come to the supermarket to do the shopping "at the last" is convenient for me, so at the most, close access for example at 8.15 pm and let users finish their purchases already inside! If as a customer I see the access open and I go "late" to the supermarket, it is NOT my problem if I don't go to the checkout at 8.40pm! Even the other day I saw a very rude assistant arguing / discussing with some customers who proposed simple solutions such as the notice of the closure of the deli counter (I, as a customer, know this and if I have to take something from the department I adjust accordingly , but for those who happen to be at the supermarket by chance, one more communication can only make it easier). I can understand the elderly if they stay at home all day and pop up at the supermarket at the last minute, but say to us young people 40 minutes earlier "lady, consider that we will close soon" .. even no! If not, close beforehand and we who work will go to a supermarket open 24h even if more uncomfortable! Because the cleaning and billing problem raised by the employees is more than fair, I repeat I always work with the user too and sometimes we also have to go to the other side, but these are internal management problems: the user does not c 'nothing enters !! Among other things, it would not even be a problem for the employees: I wonder what the head of the department is doing and where is at this point, I know that the responsibility for all these things as in all sectors is his! I'm sorry but I'm very annoyed, some things are just wrong