Hotel Parco dei Principi di Sorrento

Overall very disappointing experience. On the positive side the hotel is very nice looking, the grounds are very well maintained and the sea view is spectacular. On the negative side though the staff is incompetent, everything is terribly overpriced, breakfast is awful with overcooked poached eggs (twice on the same morning after I politely sent the first ones back), they forgot to put avocado and when I pointed it out to the waiter he came back with rock hard unripe avocado and thrown it randomly over my food. Apparently that’s how they serve it... unripe?! Waiting staff were polite but out of their depth. One of the receptionists couldn’t even understand basic english. The manager didn’t even bother to send me an email back after I complained. He got one of the staff to follow us around the hotel grounds on the last day with no reason as to why making our stay even more unpleasant and awkward. Not worth the price. Would never recommend. IN REGARDS TO YOUR REPLY: I declined once as you asked once, not multiple times. At 4pm of my last day at your hotel, while I was ready to leave the beach and meet our friends for dinner reservation. You clearly received my email complaint before as we were being watched by one of your staff members. You had plenty of time to ask me before! One phone call from reception doesn’t mean ‘multiple times’. It’s been 3 days bow and I still had nothing from you even though when I declined your invite I kindly asked to be contacted by your manager. I see you have time to reply to google review but no time to speak to your customers. I feel like you’re trying to deter any wrong doing by blaming us for not canceling our dinner plans to meet you instead. Also, what attempts of yours did we neglect? Maybe you should contact me directly rather than trying to tarnish my review. Looking through your bad reviews it seems like my isn’t very dissimilar so you should probably do something to improve rather than blame your customers. Take responsibility.

I had a lunch booked today at the restaurant on the beach..... I specified I am strictly vegan and yet pork bread was brought to my table after only ordering strictly veg starters and mains: When I approached the staff, it was passed off. My starters never came and was totally remorseless service. I will never go back!

Great location and friendly staff plus and amazing breakfasts made this hotel my favorite stop every time I go in Sorrento! A special thanks to Rosaria that always makes us feel very special.

Fabulous place, with unbelievable view, set in a large mature garden and with absolutely excellent service. Italy is just beginning to open up and there are very few visitors, but the service everywhere in the hotel as well as the restaurant dining are top quality.

What a great property! Hosted a group of 30 and treated us like family. They even coordinated the COVID tests in the rooms. Breakfast was included and was a FULL American style breakfast. Beautiful property!

Staying here was a major highlight of our honeymoon. Absolutely beautiful hotel and attentive staff. The pool is salt water and massive! Breakfast was gorgeous. And that view is incomparable. Would love to come back

Hotel and accommodations were excellent. The restaurant is another story. Same male waiter serviced our group, all he did was get the coffee and pastries to the table. Everything else was a bother that he avoided like taking orders or even coming back to the table. Stay at the hotel but eat anywhere else but there especially for breakfast. The quality of the restaurant staff doesn't meet the expectations.

I was not prepared to how beautiful and overall great this hotel would be. Designed by legendary Gio Ponti, it's all blue and white with original furniture from the 1960s. The amount of gorgeous tiles and classic furniture are overwhelming. The rooms are huge—I don't think I can recall another hotel giving you this much space in the room and multiple closets, too. The balcony has the most peaceful view onto the sea and so does the restaurant. You can take an elevator to the beach with another bar and multiple beach chairs etc. Frankly, this hotel was the best thing about the town of Sorrento :) The only disadvantage of the hotel is its location - about 20-25 minute walk from the old town center (or about 25 Euro taxi ride.)