Holiday Inn Naples, an IHG Hotel

Could not fault this hotel for anything atall. Stayed here for 5 nights. Room was refreshed and cleaned everyday. Comfortable bed, peaceful in the room. Very nice modern bathroom. Had pancakes every morning from bar/lounge area which would highly recommend!, also had lunch in bar area and resturant which both were very tasty! To be honest was 100x better than I would have first thought when booking, had Margaretta pizza nearly every day as was really really good and freshly made, the hotel isn't massively central but only about 10 minutes from garibaldi station and there are few shops near by but wasn't not much walking atall. Hotel staff always very welcoming and friendly. Would stay here again no doubt.

After dinner it was really convenient to come back and have an espresso and/or dessert back at the hotel in the cafe bar. Giuseppe went out of his way to make sure we were happy at the end of the day! We came back a second night because he was so nice.

A memorable stay, yet again From beginning to end my stay was a happy one. Mimo at reception welcomed me and created a warm atmosphere. Acknowledging my IHG status, and offering an early check-in as psr my request, along with my stay preferences (high floor etc) with a wonderful view of the xity and the Vesuvius. The room was clean and spacious, with all amenities the brand provides (toiletries, iron, safe etc). Housekeeping was very helpful as well during my stay, always saluting in the mornings. Breakfast was very good with plenty of options to choose from (vegetarian and vegan options included), variety of drinks and coffees. Raffaella was very attending every morning and happy to assist always. Had lunch and dinner at the bar, along with drinks where Giuseppe P. was always attentive and welcoming with recommendations about the chef's specials of the day etc. Food was excellent and good priced. Drinks the same. No room service due to covid yet Masks were mandatory, as was the supergreen pass (NHS pass is the equivalent) Have stayed here before and it was even better than the first time. Hotel is located a good 10 minute walk from central station, no safety issues even late at night Will stay here again when I visit Naples in the futures Highly recommended.

I stayed in the Executive Suite and I was blown away at the cleanliness, comfort, and service I received while staying here. The staff ended up knowing me by name and the valet had personal conversations, making this stay extremely enjoyable. This hotel made me feel like I was a special guest. A three course meal at the restaurant was included in the price of my room each night and the food was exceptional!

Coming to the end of a very long business trip which had me in this hotel for for around 7 weeks. Cannot fault the hotel for room, amenities, staff, features and cleanliness. Hotel food and drink was reasonably priced and offered a good selection. The only criticism is that the Bar Menu is very small in terms of choice so as you can imagine, staying this long has meant that I'd tried everything I liked several times. The restaurant and bar are fairly close to each other so I would have liked to have seen a little more choice for the bar menu. By comparison the restaurant was extensive. In the Bar - Giuseppe should especially be marked out for his friendliness, knowledge and attentiveness! A great representative and the Hotel and the Holiday Inn Brand! Once again, this is another hotel which has suspended room service and doesn't seem to in a hurry to re-instate it. Although I apologise to the hotel if this was never an offered service anyway? Rooms were modern, well appointed, clean and serviced each day to a very high standard. The only criticisms I have as follows; The desk chair drags on the laminate floor making an awful noise. I was woken a few times late at night or early in the morning by my neighbours next door or above moving this chair around the floor. How about considering putting some felt or other material on the chair legs to stop this? The other thing is that the room doors are so heavily sprung that if let go they slam....heavily. Again, it is annoying to say the least to get woken by neighbours either leaving for early flights or coming in late. I always wish Hotels would put some notices on doors asking users to be considerate to other guests and try and not let the door slam. However, you cannot legislate against ignorance and bad manners and I cannot blame the Hotel for this! Finally, in the bathroom, there is no soap dish so once you use the soap a few times, your soap is now starting to leave orange soap scum everywhere and it gets messy. For International Arrivals. Taxis from the Airport should be around Euros 25. None of the Taxis take credit cards so you will need cash. The ride should take around 15 mins depending on traffic. Outside; the hotel is located in a fairly large commercial and residential district. There are few shops and bars and an a couple of banks with ATMs. Some shops are closed (I assume Covid finished them off?) and the hours these shops and bars keep seems a bit hit and miss. You can walk downtown and the waterfront from the hotel but this will take 30-35 minutes. As I do with all my reviews since Covid came into our lives. I cannot award 5 stars to this Hotel on the basis of a non-existent or suspended room service. I find it very annoying that a lot of hotels adopted and continue to not offer this service on the basis that there is a Covid health risk. As a business user, room service is a very necessary requirement when working into the evening and it remains frustrating to have to break from work, go to the bar/restaurant and for that time not be able to have the privacy and means to be productive that a room served meal would avail you of.

Giuseppe at the bar is the man! This guy is hard working and provided excellent service for a quick bite to eat. It’s people like him that made Italy such a wonderful visit for us. For the hotel, the check in process is slow. The poor reception folks are probably using computers from decades ago. Room is dated but served its purpose for a night before our flight.

Great hotel In Terrible area. Close to airport is the great too. The restaurant and breakfast was great, my upgraded room was nice and comfortable beds. There is a small office type plaza next door to shop or eat but only during business days other wise they are all closed Neighborhood is all business or highway and not walkable to anything.

We booked an executive suite on the 18th floor which in addition to the spacious bedroom, sitting room & bathroom had a huge terrace with a fabulous view to Vesuvius. The bed was comfortable and the room was spotlessly clean. Having arrived in the evening, we ate in the hotel and thought the food was very good in terms of quality and price. The breakfast buffet had an excellent range of hot and cold food including local pastries. We loved everything about this hotel except one thing - the area around the hotel is very run-down. The hotel has a secure car park which is great if you are driving. We travelled around Naples by taxi which was inexpensive. We found the all staff extremely courteous and helpful. Their ability to speak English was a huge bonus as our Italian is sadly very limited. All in all, we would highly recommend this hotel for its level of comfort and value for money.