Hemeras Boutique House Aparthotel - Piazza Diaz
2.9/5
★
based on 8 reviews
Contact Hemeras Boutique House Aparthotel - Piazza Diaz
| Address : | Via Paolo da Cannobio, 8, 20123 Milano MI, Italy |
| Phone : | 📞 +9789 |
| Website : | https://www.hemeras.eu/ |
| Categories : | |
| City : | Milano |
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Ngadie Nnoko on Google
★ ★ ★ ★ ★ Clean
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Beatriz Arante on Google
★ ★ ★ ★ ★ Satisfied
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fenbub on Google
★ ★ ★ ★ ★ Don t go there!!!! , not clean , the wifi thé TV and the lift didn t work , the customer service does not answer, the worst place ever.
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Naomi Kuijs on Google
★ ★ ★ ★ ★ NEVER book here!!! Bad communication/ dirty appartement/ no solution/ no compensation / ignoring your messages. Even when Airbnb reached out to them, they kept ignoring me and Airbnb.
Airbnb helped us but Hemeras NOT!
Look how we arrived in our appartement from ‘Hemeras Boutique house ApartHotel Pantera in Milan’
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Sonja Grüninger on Google
★ ★ ★ ★ ★ Do not book this hotel! It is a absolutely disaster! We booked 2 nights in February for a girls weekend in Milano. Two of us arrived on Saturday night after a long car ride from Munich to Milano and they were not able to get into the Appartment. The code and the door didn't work and they were left aoutside at 4am at night; no one answering the phone to help, the 24 hours concierge service is a downright lie. They had to look for another hotel in the middle of the night though we already payed for the two nights at Hemeras Boutique Aparthotel. The next day we went to the reception and one of the guys working for the hotel admitted that there had been a problem with the door for weeks. The other guy which name is Simone Selvaggi confirmed that they will handle the issue and that we will get the payed money back within a few days. But that was a lie! Now, like 4 weeks later they didn’t reply to our emails and they got rid of us on the phone. We did not get back our money though! Absolutely unprofessional and fraud!
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Ani Vo on Google
★ ★ ★ ★ ★ A disaster! Worst experience in Milano!
We arrived at 5am in the morning and were forced to look for another hotel that night because we couldn't get into our apartment. The code they gave us didn't work. There was also no 24h Customer Service as promised. When we returned the next day we still couldn't get in. Hours later still no one showed up to help until a cleaner told us that the door was broken weeks ago and they didn't care about getting it fixed.
They reassured us a compensation when we spoke to them at the check-in but never managed to get back to us again ignoring our messages, calls, videos and pictures of proof. What an unacceptable and unprofessional way of treating your customers!
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Tanja on Google
★ ★ ★ ★ ★ The only thing that’s good about this place is the location..
The bad things? Well..
The bed is very hard.
You can hear everything from the neighbours around the apartment.
The wifi didnt work for 2 days.
You get one set of towels and that’s it. No cleaning or whatever.
The tv wasn’t remoted to the socket.
The couch was so nasty, you don’t want to sit it. The shower drain doesn’t work properly, water won’t drain away.. When I used the hairdryer, the electricity stopped and I had to fix it by phone.. They (Hemeras) don’t speak clear English.
And last: when we arrived, the apartment wasn’t even clean. We had to call Hemeras because the bed was not made up, there were still dishes in the sink and dust was laying on the ground..
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Ashley Nguyn on Google
★ ★ ★ ★ ★ AVOID THIS PLACE / You will never be able to contact them
Really difficult to contact to the host. They will ignore your message or call you back after 5 hours, even it was urgent stuff.
I had to call the Milan police for help because I cannot get into the house ( they gave us the wrong passcode) and I cannot contact the host.
- There are some minor problems in the house that they promised to come and fix but after 3 days, nothing happened. For example: the hot water didn’t work properly, we called them and they promised to fix but after 3 days, we still had to take shower with the cold weather.
- Also, the checkin time is 2PM, but when we arrived, the cleaning was undone.
If you don’t want to
Pros: the house is new, clean, spacious like the picture.
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