Haier Europe

I bought a HAIER refrigerator model HTF-456DM6 on 16.7.2018 and received it a few days later. In June 2020 the refrigerator cools badly, but we are leaving, we empty the fridge and we return in August. From the month of August, everything seems to be normal when it is switched on again, but towards the end of the month we are forced to request assistance as it is malfunctioning. the Haier service that gives us contact SC Service- Cesana Brianza (LC). The SC Service technician goes out and installs a "useless probe" in the non-functioning refrigerator, perhaps to justify the 80.00 euros required for the exit. After a couple of days the technician returns to collect the probe and ascertains that the refrigerator is not working. Another technician returns, in our opinion a bit more available (and prepared it seems). It confirms that the refrigerator has a serious construction problem, and the intervention is radical and expensive. It seems that the compressor was born with a major defect and advice is needed with the Haier parent company to evaluate the intervention. We are at 28 October 2020. I am waiting to the bitter end, no one is heard anymore, until 29 December 2020, when SC Service calls me and asks me if the problem has been solved. I reply that I am still waiting, indeed I am surprised that no one has done anything yet. Since that day, neither Haier nor SC Service have ever been heard again. Today we are on May 6, 2021, more than 6 months have passed since the last intervention of SC Service. It is truly shameful that no one has bothered to give me assistance or support than this problem, bearing in mind that we are talking about a refrigerator that was delivered to me in July 2018, perhaps a little too young to be thrown away. But is the compressor not covered by a 10-year warranty?

Bad assistance. New refrigerator, but it produces ice and freezes! Over a thousand euros of product ... we have been waiting for solutions from assistance since June 2021 and we are in 2022! I do not recommend

I leave 1 star, because 0 cannot be put. Haier washing machine HW100-B14979, from 670eu arrived new and broken! Open ticket, two interventions not resolving. Replacement authorized .... BUT I have been waiting for 2 MONTHS .. they have NOT proposed an alternative product they want to hear about REFUND ... they simply keep postponing and postponing the availability dates ... BAD CUSTOMER SERVICE! TO AVOID LIKE THE PLAGUE!

The worst household appliance bought in my life, I'm talking about a Candy washing machine, but what is unforgivable is the assistance: customers abandoned to technical problems. Unanswered phone numbers, missed interventions, broken promises of resolutions. Another good Italian company sold to the Chinese (Haier) with a more than evident decrease in quality. Sin!