Grand Hotel a Villa Feltrinelli

One of the best hotels with magnificent service. And a great get away!

If for just one night with her you are ready to give everything, then this place is just right place!

From Monte Carlo to this complete disillusion experience. When you are ready to spend and they make you feel like a total vermin: yes we drove 3 hours from Monaco determined to arrive and book a room as we checked online availability and book at the counter… The staff literally had nothing to do in that place, location and time: none of their behaviors and routines matches a luxury hotel at all. Since our arrival we wanted to book a room and as we are bloggers wanted to check first the hotel: they told us they have no rooms. They even didn’t let us in because of the fact we said we are bloggers as according to them this place is of absolute privacy. Which also make sense to us and made us realize that the management of this hotel even doesn’t know the difference between bloggers and a paparazzi. When they realized we wanted just to make few pictures of the room with balcony and pay for the modest price of one room € 926.00,00 they went really nut: no one smile, no one compliment, angry faces from the doorman, it was like a dramatic comedy expect is was our vacation day ruined. Restaurant they exclaimed ‘is closed until the 7th of September!’: wow! ‘This hotel has no bar for cocktails!’: here is the edge of a new paranormal experience. Having said that we were already very outraged by their rudeness and villain manners, yes we repeat ‘100% villain manners that no one hotel treated us in this way’: we politely decided to leave and commented that our review we hope will compensate their efforts. What is even worse the staff even don’t open the gate to new entrants ready to spend their money: we had to fight before speaking with another gentleman that unfortunately was also not gentle at all instead he was bothered and let us in finally. Excuse me: we are arrived with a nice car, nicely dressed, ready to spend good money for your hotel. We were not beggars nor paparazzi: just two young clientele looking for relax as we did in the best luxury chains from USA to Germany and other 12 countries. If you visit their website they are proud of offering ‘A place where time seems to have stopped to make space for just dreams. A place where everything is truly at once was, simply charming’. Well what you sold us actually was a truly nightmare and what you deserve is to close down the hotel as it have none of its luxury service from the early morning angry receptionist to the top management. And apparently this behavior was the same with other guests nearby us. Maybe is the Italian crisis, maybe this staff was not trained properly or it is low paid for handling what they claim ‘dream service’ or maybe is just the cultural crisis they are facing?

From Monte Carlo to this complete disillusion experience. When you are ready to spend and they make you feel like a total vermin: yes we drove 3 hours from Monaco determined to arrive and book a room as we checked online availability and book at the counter… The staff literally had nothing to do in that place, location and time: none of their behaviors and routines matches a luxury hotel at all. Since our arrival we wanted to book a room and as we are bloggers wanted to check first the hotel: they told us they have no rooms. They even didn’t let us in because of the fact we said we are bloggers as according to them this place is of absolute privacy. Which also make sense to us and made us realize that the management of this hotel even doesn’t know the difference between bloggers and a paparazzi. When they realized we wanted just to make few pictures of the room with balcony and pay for the modest price of one room € 926.00,00 they went really nut: no one smile, no one compliment, angry faces from the doorman, it was like a dramatic comedy expect is was our vacation day ruined. Restaurant they exclaimed ‘is closed until the 7th of September!’: wow! ‘This hotel has no bar for cocktails!’: here is the edge of a new paranormal experience. Having said that we were already very outraged by their rudeness and villain manners, yes we repeat ‘100% villain manners that no one hotel treated us in this way’: we politely decided to leave and commented that our review we hope will compensate their efforts. What is even worse the staff even don’t open the gate to new entrants ready to spend their money: we had to fight before speaking with another gentleman that unfortunately was also not gentle at all instead he was bothered and let us in finally. Excuse me: we are arrived with a nice car, nicely dressed, ready to spend good money for your hotel. We were not beggars nor paparazzi: just two young clientele looking for relax as we did in the best luxury chains from USA to Germany and other 12 countries. Next time we will remain to Monaco or head to another location in French Riviera: Italians apparently have a sense of service that is below any standards.At least in the second hotel – Lefay Resort – they welcomed us with a big smile. If you visit their website they are proud of offering ‘A place where time seems to have stopped to make space for just dreams. A place where everything is truly at once was, simply charming’. Well what you sold us actually was a truly nightmare and what you deserve is to close down the hotel as it have none of its luxury service from the early morning angry receptionist to the top management. And apparently this behavior was the same with other guests nearby us. Maybe is the Italian crisis, maybe this staff was not trained properly or it is low paid for handling what they claim ‘dream service’ or maybe is just the cultural crisis they are facing?

Our evening at Villa Feltrinelli, was a never to forget experience. The food is an essential part, but the interaction with the staff and the atmosphere the location induce is what completes and leverage the evening to a dream like existence. Starting from the welcoming by Alessandro, a stroll through the villa, a drink as we set by the lake and the best “small bites” we have ever tasted. Slowly you feel at home. It’s like the Villa, the lake, the sounds and the atmosphere are there just for you. As the evening progressed the food was simply excellent. Surprising, fun, unique. And we got to know Anabel, who served most of the courses to us. We learned about the history of the Villa ( apparently Mussolini used it shortly), the schedule and the vision of the place. We ended up with the feeling that the chef and the staff really care about the place. About the guests. About our experience. They are there to make it an unforgettable time. An experience which one will cherish and hopefully get a chance to repeat.

Perfection at all levels from booking to the bill. Great vibe. Magnificent food. Chic with a smile. Teamwork at its finest. The setting is among the best at lake garda. The kitchen team is super talented. The attention to detail is second to none. As a guest it was a sincere pleasure to enjoy the art created by masters of their craft. This should be 3 star Michelin. Bravo and thank you this gastronomic extravaganza a feast for all the senses. Looking forward to return

Perfection at all levels from booking to the bill. Great vibe. Magnificent food. Chic with a smile. Teamwork at its finest. The setting is among the best at lake garda. The kitchen team is super talented. The attention to detail is second to none. As a guest it was a sincere pleasure to enjoy the art created by masters of their craft. This should be 3 star Michelin. Bravo and thank you this gastronomic extravaganza a feast for all the senses. Looking forward to return

My wife and I have traveled around the world,and we usually opt for 5-Star hotels and resorts. We have never stayed anywhere that can compare with the Villa Feltrinelli. This amazing place provides an experience that is unrivaled. Drinks overlooking Lake Garda, meals from a 2-Star Michelin chef, gorgeous setting and grounds, and most importantly unparalleled service on every level. Yes, it comes at a very high price;but if you can afford this place, it is well worth the splurge.