Centro Calore Srl - Professionisti del Comfort - Assistenza caldaie, clima, stufe, tratt. acqua

The company's ECU should review how to talk to the customer. Arrogant and pico professional

Requested a quote at the beginning of August, I received the inspection on the 25th. Never received the quote so far

Two years of boiler maintenance contract .. the technicians will also know how to do their job, I'm not a professional and I can't know, but the telephone assistance to organize the time and appointment of the revision really bad. Twice out of two technicians who cannot come and communicate it two hours after the appointment. Lack of correctness and professionalism.

I did do the maintenance to two sweetened twice in about two years in both cases when the technician (or suspicious) finished work at a distance of a few hours has flooded the place where precisely are the first once I thought of a mistake, that all we can do, but repeated for the second time means that there is no professionalism (if not in the price, which is quite high) Now certainly not try the services of the aforementioned Center , that of all the negative things that I have found does not even have a nr.telefonico for emergencies. I hope I have explained the incident to warn potential customers .. ..

I've been using them for a few months now. I didn't know them and they were suggested to me by my trusted plumber. And I think I won't let them go anymore: punctual children who come home for assistance Dear the young lady who takes the calls and sets the appointment (available to call as soon as possible in case of serious discomfort) And, fundamentally, in case of replacement of a pc they contact you days before to communicate the costs and arrival times of the pc in question .... to allow the customer to evaluate the cost and x have any commission confirmed! And this price inclusive of labor NEVER DIFFERENT from what is then asked by the assistant who intervenes. Absolutely satisfied and highly recommended ... they have all the requisites of competence and transparency. ???

Good technician, that's what revolves around him who lacks professionalism. Appointment at 17, I am called at 16 when I was in the office because the technician is under the house. Well, I run out of the office so as not to make him wait by telling the young lady on the phone that I would be there in 25 minutes, she replies a little bitterly "ok I tell the technician that in 20 minutes she is there". "25!" I repeat, also worried about the poor thing who was waiting for not my fault. At the end of the service (the guy is good, nothing to say about him!) After 5 failed attempts with the pos, at seven in the evening I run out to go and withdraw the cash and I realize that for 1 of the 5 attempts the reversal had not occurred . To stay calm I pay the boy, pointing out what I noticed and that I would have called his colleagues to say that if the cancellation for that attempt had not happened, I would have paid exactly double. I call. I hear the answer that, in that case, I would be paid back in services .... (services for the boiler of a house that is not mine and which would be needed perhaps in a year). The kind girl on the phone tells me that she would personally take charge of this and that she would call me the next morning. The day after the cancellation took place but after the day you made me run for your fault, and the recommendation that you would call me the next day ... you could make the effort! Last two things. Zero dialogue between the operative and the administration. The procedures are not told. The boy replied "sure sure, if it goes well then they'll refund you .. !!" The colleague after 5 minutes ... "we do not do credit notes I'm sorry". Finally, they could provide their employees with working tools to receive payments, since they don't accept wire transfers !!

I don't know how to evaluate, I installed a boiler through Edison and activated maintenance for 3 years in the activation contract. I state that the company that managed everything and L'energia, at the time of the contract I was told that the assistance would be managed by the Centro Calore company as you can see from the attached photos. But when I called Centro Calore I was told that there was no assistance contract ... So I had to research the contractual documents and contact the company L'energia which, to say, commissioned another company for maintenance. To date I'm still waiting for the technician for the annual maintenance that has already expired ... We hope to resolve peacefully ...