C.A.T.E Firenze Scandicci Centro Assistenza e Vendita Elettrodomestici Impianti di Climatizzazione Pompe di calore Caldaie Stufe a pellet

The guys who sent me to repair my dishwasher were very good and polite.

Today I have installed the air conditioning system, very good job very precise and moderate price, fully satisfied.

I found myself very well for the repair of my olimpia splendid air conditioning, kind and professional technicians. I recommend them

Very friendly both the lady who answers the phone for the appointment, that the technician who came to my house for my fridge Amana. Serious and very prepared assistance I recommend them

Very experienced technicians. Their technician Francesco repaired a Daikin air conditioner in an hour with an absolutely reasonable expense. Consigliatissimi.

Repair and installation of air conditioners

Truly outrageous: the door lock of our Bosch washing machine breaks. We call authorized Bosch assistance which obviously asks us for a first paid intervention to verify the pieces to be changed, an intervention which will then be deducted from the job; after a few minutes the same young lady, among other things very kind, tries to understand what the broken piece is by having my wife describe the damage more or less, but she can't and my wife ends the conversation explaining that she tries to talk to me for see if we can better understand how to move (5-year washing machine paid 600 euros and the piece and the work seems to be around 200 euros). Then my wife scrupulously searches the internet and finds this CATE assistance, telephones and immediately and I would say almost obviously he is told that the technician "will come to give only one eye", making it clear, not even so covertly, that no one will be paid intervention is only a matter of understanding which piece is broken, then ordering it and proceeding with the work. No problem then and the following day I'm there to open the technician: the technician who introduces himself immediately appears poorly prepared not to say almost outrageously incompetent, it is I who indicate the serial porthole for example (takes a photo) and immediately tells me that the entire porthole must be changed (which is absolutely questionable ). Moral: for a photo at the porthole serial number 46 euros. Many greetings and goodbye. My wife calls back and obviously, warming up, she talks to the receptionist over the phone who, in addition to treating her as unprofessional (the intervention must be paid, lady!) Tells him that the price of the first intervention will be deducted from the total work. Waiting times 10 working days. After a month and a half (we use the washing machine by opening the porthole with a spoon and to tell the truth I wouldn't let him get his hands even under torture) my wife calls the shop to be told what happened to the ordered piece (maybe if she does I am made to build directly at the bosch!) and the assistant replies that today 2 pieces of three have arrived and that the third will arrive next week. Well let's face it, in our opinion they didn't even order the piece. Having said that to my wife's grievances a voiceover helps the assistant saying "but send it to f ..... it's a rompic ......." Congratulations on your professionalism, you have certainly done a great job. Ps: if I don't put a star it doesn't make me publish the post, but I miss a star you deserve

Very bad experience for repairing a hood. The young lady who took the call was very courteous and clear explaining that the inspection cost 50 euros and that in the absence of spare parts (our hood is no longer produced) the repair would have been very difficult. Unfortunately, the person who did the inspection was really incompetent. He diagnosed relatively quickly that the electronic board had to be changed and that the engine was free. Unfortunately, as mentioned above, the card was no longer available and therefore took for granted the complete replacement of the hood. Not happy we started looking on the internet, I dismantled the infamous electronic board by myself, which was in perfect external condition, and as read very easily on the web we tried to replace only the capacitor (outside the board). Fortunately I have a bit of manual skills, but I hoped that those who do it by trade had more than me. Well, with 12 euros of condenser we repaired our hood, unfortunately after throwing away 50 euros for NOTHING. I'm sorry but nowadays people think too quickly about changing "the card" when instead it would only take a bit more professionalism. Too bad, my experience was absolutely negative.