Bax Music IT

disappeared, faulty mixer and are not found in Italy, about 2000 euros

Very bad! Make no order that will never arrive. completely dissatisfied. The parcel has not arrived yet. They have written 3 days for delivery but 15 days after the order date, and (5 days from the estimated delivery date) has not yet arrived. Don't order because it will never arrive.

Ordered beyerdynamic dt 880 edition headset After 6 working days receipt. Packaging marked BaxMusic. Bubbles inside protection

Hi! I'd like to share my experience with Bax Music. I decided to buy an "Ibanez" electric bass to start playing an instrument ... After a search on the internet, Google shopping shows as the first site to visit Bax shop.it ... I enter the site and enticed by the competitive price I decide to complete the order. Shortly afterwards I receive confirmation of the order and of the payment made. The same evening, intrigued, I go to read some reviews on facebook and google of this shop and here the terror begins! I read many negative comments, delays in delivery, non-existent call center etc ... also I find that the registered office is in Turin and the commercial one in Amsterdam but I don't care about this! Some doubts arise and something does not come back to me ... torn between canceling the order and continuing, I decide to trust. The next day I receive the invoice and the delivery note number by email ... I notice that the package is sent from Holland and that it would arrive within two days. Doubtful I decide to call the customer service ... I arm myself with patience and ... first surprise ... Matteo, a very friendly Italian boy who answers me after a few minutes, explains the delivery times and possible delays due to the period of emergency in progress. Immediately after I get the link to follow the tracking of the package. He spends the weekend and I notice that the package is still stopped in the Netherlands ... I decide to contact the customer service, perhaps a little pushed by what has been read in the negative ... Second surprise ... he replies, after a short waiting period Carla who very cordially explains to me that in this period there are many delays due to couriers who give priority to the basic necessities and that the shipment is regular. Third surprise ... the next day I see that the package is in Italy and the following morning is already at my house. The packaging is impeccable, air bubbles inside to protect the package from shocks. Everything is working. Seven days from the order I can learn to play my bass! I can say that my experience was definitely positive and I recommend it.