Banca Monte dei Paschi di Siena

All right

Bad appointment management. Continuous and constant delays. Bad organization

I no longer trust!

Management of practices and of the customer to say the least EMBARRASSING. The telephone ALWAYS busy, management of appointments from THIRD WORLD, with times of 7/10 days even in case of urgency and staff often ON HOLIDAYS, rude employees, rude and knowledgeable. NO handover between colleagues, to close an account (request made on paper in mid-January) for a WRONG internal management to date, WE ARE IN MAY, I am STILL fighting and I STILL have to definitively conclude the process, with constant fixed costs on the account that I DON'T USE MORE SINCE JANUARY 10TH AND I REPEAT WE ARE IN MAY. I had to go to the office and make an appointment 6 times taking unpaid leave to work, the last time at the end of April, at my request with the director who, upon my arrival, knew NOTHING about my file. In the last telephone contact an employee (whose name I omit but does not deserve it) with whom I HAVE NEVER SPEAKED giving me the YOU, raising her voice and not letting me explain, INTIMATE ME TO GO AT THAT MOMENT (it was 14.00) at the office OTHERWISE he would have treated my practice through registered mail and legally, I UNDERLINE THAT I HAD 3 ACCOUNTS AT CODESTO INSTITUTE AND A LOAN AND OVER THE YEARS I HAVE ALWAYS MANAGED MY ACCOUNT THROUGH HOME BANKING RECEIVING MY ACCOUNT IN THE HEADQUARTERS MAYBE 20 TIMES IN 21 YEARS AS A CUSTOMER, I HAVE ALWAYS MANAGED MY ACCOUNT THROUGH HOME BANKING FINANCING BY ALWAYS PAYING EVERY SINGLE INSTALLMENT REGULARLY AND OFTEN ADVANCING ALSO THE CLOSURE OF THE SAME, I AM NOT A SCAM OR A FURBET. I think you DO NOT need to add MORE! I am a public employee, if I had behaved in this way with one of my "clients" EVEN ONCE (and in the last few months it has NOT been so) I would have received an official written warning IMMEDIATELY, unfortunately EVIDENTLY in private it DOESN'T work that way! And then the State, so WE ALSO TAXPAYERS, INCLUDING ME, help the Credit Institutions (this several times in recent years) when there are PROBLEMS and they risk closure, if this is the service offered perhaps it would be better ... ABSOLUTELY not to be advised ! Banks in Italy have more than the total inhabitants ... VERY HAPPY to have changed Institute!