Baltour

I had problems with the reservation .. the ticket never had, But the money took them .. in 12 hours they were unable to solve the problem. They don't reply to emails even though they tell you they will answer !!! At customer service we leave it alone. Incompetence without limit! CHANGE CRAFT

Refunds with delays of more than two months after countless reminders. Rude operators and trips from Calabria punctually delayed by over 2h, in short, a disaster.

To say rude is to say little. Arrogant drivers in driving, in welcoming, in replying to requests for information, in the way of sitting. Terrifying. Presumption reigns supreme. First and definitely last !!!!

Company with arrogant and incompetent operators. I forgot a pair of sunglasses in the bus, I call the lost and found office (located only in Teramo), they tell me to write a detailed email and that they will call me back. Still waiting for their call. Disgusting! No more baltour.

5 stars with the double-decker buses, but it is 3 stars with the other buses for the noise on the rough roads, an experience repeated several times. The stop at Rende is very convenient. Telephone assistance at the highest levels.

Yet another journey of hope. I have been traveling for more than four years and have practically tried all bus companies. Nothing to do, the worst ever! Out of about 12 trips with this company, 10 have given me problems. 1) It is not Baltour if it is not late (today 35 minutes) 2) If you do not have a powerbank (given the infinite duration of travel with this company) you will remain without a mobile phone. 8 out of 10 times the sockets are an embellishment and do not work (this near my seat is even broken through) 3) Do you have work commitments? It is not their problem, the driver is very nice and reassures you that he will catch up. I am ironically, obviously, thinking about this morning's answer "more time to sleep then, we send the message". 4) They warn you that I am late when I am ALREADY late or you are already there waiting. 5) 7 out of 10 the seats reek of sweat and old, have yellowish streaks and are very uncomfortable. 6) THE BATHROOM. IT ALWAYS MAKES IT MORE. HOW DISGUSTING! A smell of vomit piss and brown streaks of pee everywhere, no paper, no soap. 7) The stop? If the driver wants coffee, he stops, otherwise you piss on yourself because you don't want to enter that madhouse of illness or you don't wash your hands and eat on the bus with your hands dirty with piss. (I understand the dirt on the seats at this point) 8) Are you a girl and do you have a lot of luggage? Rest assured that the driver while smoking his long-awaited cigarette shows you the place and turns your face away. Otherwise it gets tired. Fortunately, besides the peasants, there is someone good. 9) WiFi? But when? Those few times that there was a crumb of signal lasted 30 minutes and I could do nothing about it. Beautiful or not? 10) I left at 10:50 (ticket time 10:20), at 15 I just left Rome, if all goes well, I arrive an hour late, I have not eaten yet because the driver wanted to make up for the delay, I peed in a very dirty bathroom, banging here and there, with the piss on the ground and getting my shoes and trousers dirty because (as the drain doesn't work) when it swings too much it overwhelms the disgust, I HAD TO CHANGE THE BUS EVEN IF IT WAS NOT FORESEEN THE CHANGE, the type to which I asked “do I have to change too, who am going to Siena? There is no written on the ticket "he replied" If I tell you change you have to change, to go to Siena it's the one there, BAGGAGE RIGHT ". I was hoping I was unlucky but today I got the confirmation that you are not able to treat customers decently.