Anastasi Massimo

4.2/5 β˜… based on 8 reviews

Contact Anastasi Massimo

Address :

Via Gregorio VII, 412, 00165 Roma RM, Italy

Phone : πŸ“ž +99
Website : https://www.officine-volkswagen.it/anastasimassimo.html
Opening hours :
Sunday Closed
Monday 8:30AM–1PM
Tuesday 8:30AM–1PM
Wednesday 8:30AM–1PM
Thursday 8:30AM–1PM
Friday 8:30AM–1PM
Saturday Closed
Categories :
City : Roma

Via Gregorio VII, 412, 00165 Roma RM, Italy
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Nik on Google

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Servizio assistenza per autovetture VW a pochi passi da piazza Pio XI.Location interrata con rampa di accesso. Reparto uffici separato dell'officina in comodi box con scrivania. Personale gentile, qualificato e disponibile con la clientela per definire le giuste tempistiche dell'intervento e per concordare l'orario per lasciare e ritirare l'autovettura.
Assistance service for VW cars a few steps from Piazza Pio XI. Underground location with access ramp. Separate office department of the workshop in comfortable box with desk. Kind, qualified and helpful staff with customers to define the right timing of the intervention and to agree on the time to leave and collect the car.
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Andrea Signore on Google

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La mia auto ha volante e cruscotto bianchi. Consegnata pulita ritirata dopo 1 mese lurida pensa di manate nere. Possibile che in 1 mese non ci sono stati 5 minuti per pulire volante e cruscotto???
My car has a white steering wheel and dashboard. Delivered clean withdrawn after 1 month dirty think of black hands. Is it possible that in 1 month there have not been 5 minutes to clean the steering wheel and dashboard ???
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Leonardo Mattei on Google

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Centro assistenza VW eccellente. Personale cortese e qualificato; rivolgono la massima attenzione alla clientela. Super consigliato!
Excellent VW service center. Courteous and qualified staff; pay the utmost attention to customers. Super recommended!
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Magdalena Babik on Google

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Dubbi sulla loro onestΓ . Hanno staccato l'impianto metano nell'Up della mia mamma dicendo che c'Γ¨ fuoriuscita del gas e chiedendo 1000 euro per la riparazione. ALTRI 2 CENTRI DI VOLKSWAGEN hanno controllato e hanno detto che si tratti di un problema con la sonda. Problema risolvibile con poche decine di euro. In piΓΉ scortesi e maleducati. Quando la mia mamma ha richiamato per chiedere le spiegazioni ha sentito :faccia come crede. Bocciati!
Doubts about their honesty. They disconnected the methane system in my mom's Up, saying that there is a gas leak and asking 1000 euros for the repair. 2 OTHER VOLKSWAGEN CENTERS have checked and said there is a problem with the probe. Problem solved with a few tens of euros. Plus rude and rude. When my mom called back to ask for an explanation, she heard: do as you please. Fail!
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Nicole 74 on Google

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1 stella perchΓ© la gentilezza e la professionalitΓ  verso i clienti sono inesistenti! Tempistiche di risoluzione dei lavori dipende sempre dal momento. Non hanno un planning di lavorazione! Non richiamano il cliente nei tempi stabiliti e comunicati a voce. L’unica risposta che riescono a dare β€œpenso che l’auto sia pronta domani” ma l’auto non Γ¨ pronta!
1 star because kindness and professionalism towards customers are non-existent! Time of resolution of the works always depends on the moment. They don't have a processing schedule! They do not call back the customer within the established times and communicated verbally. The only answer they can give is "I think the car is ready tomorrow" but the car is not ready!
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andrea caramici on Google

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Hanno risolto un problema che la mia golf si portava dietro da anni nonostante gli interventi di molte officine autorizzate.Grazie!
They solved a problem that my golf had been carrying around for years despite the interventions of many authorized workshops.Thank you!
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Ernesto Cirulli on Google

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Kamel D. on Google

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WARNING: you have to absolutely avoid this garage!! I was traveling through Italy, and arriving in Rome, my car (VW) reported me a problem with an engine warning signal. I called the VW assistance and they sent me to this garage. They took the whole day to make the diagnosis (which takes 30sec with the electronic computer) and though I don't speak Italian, I heard the mechanic saying "niente" (nothing). Then, the employee used a serious face to tell me that they had to change the turbo. And that I would had to pay €500.00... €500.00, an exact price. So I asked for an estimate...but the guy refused to give me any, pretending that he could not... I had to insist a lot, saying that there would be no reparation without estimate. Then the guy spent 15 minutes on his computer, trying to do an estimate that would correspond to €500.00. I finally got an estimate (with general terms that mean nothing ) with the amount of €461.00. Had no choice and gave my agreement. The next day, my car hadn't moved for an inch, and was as dirty as I left it (usually when there is any intervention in a VW garage, they clean up your car...). And I payed what they asked for. I went to a VW garage when back in France, to check the reparations...and been told nothing had been done. They just erased the warning signal...and I payed €461.00 for that... I have made a report to VW and hopefully, this office won't be associated to the brand anymore. NEVER GO THERE

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