Agenzia delle Entrate - Ufficio Provinciale di Terni - Territorio

NOT WISH TO ANYONE TO HAVE TO GO TO THE TERNI REVENUE AGENCY. MINIMUM WAITING TIME: FROM 2 TO 3 HOURS. PROBABILITY TO RESOLVE THE PROBLEM WITH A VISIT: 0.1%. FOR ANY BEAUTY, AT LEAST TWO MORNING FULL START. SHAMEFUL.

First call: exposed the problem I am put 10 minutes on hold. Attack. Second call, same employee: 5 minutes of waiting then hanging up. Third phone call: "Do you think I can talk to someone this morning?" "Eh here they have removed the switchboards ... but I will send them to someone ... we'll see mpó" Painful, you are not useful, close immediately.

Classic bandwagon of public matrix: poor communication with the user / citizen (which they mean "subject", a Bourbon heritage that should be eliminated from the logic of the PA) and inversion of the burden of proof (an abomination, legally speaking). It would be enough to entrust everything to a modern debt collection companies, more efficient, less expensive and with citizens put at the center. ps: I don't speak from debtor but from subject to which for 2 times they have wrong to send tax assessments and has had to lose days for the excerpt of a march they mistake. VINTAGE AT CASAAAAAA

Now the news is that if you have to do, for example three operations, maybe even the exact same three, you have to repeat the row three times. You got it right. It's not a joke. Do the first operation and do the whole row again, and so on ... of course if you have to do 5/6 operations, resign yourself to returning the next day. If you are unlucky you will meet a different official every time so that you will have to explain everything again with considerable loss of time even for the officials themselves. Amateurs in jeopardy.

Inefficient and rude staff. It is clear that I am talking about the job that was at the counter yesterday morning. He did nothing to solve my problem, while a colleague of his, asked by the same, at my insistence, immediately found my file which was ready !!!

I needed cadastral clarification. I went to the agency of the territory. I did not expect much, but the employee who received me was not a champion of kindness, not to mention one of her colleagues that my presence has entered the office asking for signatures to the said employee as if the chair facing us He was sitting a ... fantasma.Ma these people know what is education?

My complaint lies in the fact that having to go from Rome to Terni to the offices of the CATASTO telephone and an answering machine (as it is now impossible to speak with a CHRISTIAN ... while then if you enter there are a thousand ushers who do not know what they should serve ..but we do not enter into this controversy) so the secretariat tells me that the office IN GENERAL ... without distinguishing between the AGENCY OF THE REVENUE AND THE AGENCY OF THE TERRITORY (CATASTO) ....... is open in the morning from Monday to Friday and also in the afternoon on Tuesday and Thursday. But I discover after going on Tuesday afternoon ... that the afternoon opening is relative only for the AGENCY OF THE TERRITORY AND NOT FOR THE OFFICES OF THE CATASTO. What to say ??? ..I tried to find the BAK-OFFICE MANAGER, now they are called only like that, but I ran into the usual RUBBER WALL. Although to get clarification on my practice I met a MANAGER who was aware of this ANOMALY ... do we want to call it that ??? BUT NEVER .... NOBODY even the DIRECTORS OF THE FIFTH FLOOR HAVE FINALLY DONE NOTHING to change that incorrect answering machine and which, in any case, also gives UNRECONIOUS TIMES WITH REALITY. This is the usual small but great disservice of our community. On the other hand, we are Italians ... and not Germans. It would be too much to give the right information not to waste precious hours .. and be more satisfied with your work ... Yet we would have the technology that could help us ... but I think it was better when all this technology ... WAS NOT THERE !!!

I called 20 times (without exaggerating) because I needed information regarding a certificate. NO ONE deigned to answer, indeed the phone rang and after a while it was as if someone unplugged it, TOO MUCH NOISE to answer and DO YOUR WORK.