Tre Merli Beach Hotel

Fantastic restaurant, very good food and service

A view to die for, a great new menu that accomodate an younger view on some Italian traditional plates, possibly the best service I have ever received on my trip in Italy by car from Sicily. Highly recommended, make sure you book ahead

I almost never write negative reviews, but with his experience it's not what happened, it's how we were treated by the staff. We booked the hotel for our honeymoon, and I specifically chose it Bc it was air conditioned, followed by the style and location. AC is not just a nice to have for me- in the heat of th summer I need it Bc my body has a hard time regulating its own temperature. When we checked in, the room felt very warm but the desk assured us it was Bc we needed to set the thermostat correctly. After a very hot night, in the morning we were told that the ac was in fact broken, but would he fixed today. We spent the day in th shade by the sea, to return to a room that was still 28 degrees (82 F). Management then informed us that we should feel glad it wasn't as hot as it is outside, that it was going to take numerous hours to get cooler (we have 15 rooms here and you can't be "American cold"), that we should not expect that setting the room to the lower cold temperature allowed (18 degrees) is something we should even do in the summer, and seemed much more concerned about us trying to stand on a chair to see f any cold air was coming out (do not put feet on our chair!) than The sauna in our room. Again, things happen, ACs break- that is certainly not the staff's fault, but I have not experienced a situation where the staff seems much more concerned arguing with you about how hot it is than trying to address the situation of a clearly concerned and distraught customer. This was also evident last night when the hotel that claims to have parking as an amenity greeted us with a full parking lot and we were told to "find parking in the street", and the restraurant we were told we could have go dinner is that's part of the hotel unceremoniously ushered us out a few minutes later Bc it had no tables. The hotel itself is beautiful and the sea view is amazing, but if you'd like to feel like you're in a place that focuses on guest happiness and satisfaction, select another hotel. I certainly wish we had.

Located at the sea, the hotel Tre Merli offers a nice view from the terrace and from some of the rooms. The whirlpool is very small and needs to be requested individually. Breakfast was offered inside despite a huge Terrace available next to the restaurant and it is quite standard food of poor quality. Service staff is nice. Altogether the hotel seems a little expensive and overrated to us.

Great location but awfully arrogant owners (and there are many of them around, just presenting them as PATRONI...) Prices too high, service too poor (waiters are mixing up orders, forget things, are slow...)

This review is based completely on the terrible customer service as we never ended up staying at the hotel. The manager (owner?) was rude and unaccommodating. He did not care at all whether we stayed or not and was dismissive and condescending - completely the opposite of the customer service we have almost always enjoyed in Italy. I would highly recommend avoiding this hotel at all costs.

I recommend to visit. The big advantage is the minimum distance from the sea. Literally a few steps. Own acces to the sea, hotel sunbed and umbrellas. Drinks can be ordered directly on the terrace and drink in the beautiful sea view. The only downside is the wifi - functional sometimes.

For guests who know to appreciate as well an excellent service, as an relaxed atmosphere the Tre Merli is the best choice: the only Hotel located directly at the Sea front, combined with the first class restaurant! We never before enjoyed such a heartly service! Thank you so much for the unforgettable stay! ❤️?