SDA Novara

Except the patience of the staff in the office .... For the rest, UNWORTHY service in a civilized country. After a week of waiting, I resigned myself to picking up a package in person because there was no way to contact them either by phone or by email to communicate the missing house number in the shipping address (ps I live in a country of 4 souls, not in a metropolis: the "postman of the past" would have found me even with his eyes closed)

Very bad experience. Parcel sent at the beginning of November is not yet delivered as of today 8-2-22. From Borgomanero I went to ask for info in Novara and the answer was that the package was in Borgomanero. at the post office in the village the package is not !!! Detail of the shipment on the site not truthful. NO ONE ANSWERS THE PHONE. NO ONE TAKES RESPONSIBILITY FOR SAYING WHAT HAPPENED and where my package is !!! I hope not to use SDA anymore.

Simply incompetent. I bought some food online. They failed to deliver the package and it went into storage (together with another pack of clothes which they then returned after a week) we went to get it, too bad they gave only one package and not two and we discovered that they are only two today because they wrote to the sender. So now, since it's food, we don't even know if it's still edible and we have to go back to the office. Considering their job is to deliver packages I would say they are not capable. Update. I call, they basically tell me that the fault is mine because I didn't check that their operator delivered everything. Whoever manages a warehouse is responsible for the goods that are kept inside and absolutely cannot try to place the blame on others. Just saying "sorry was a mistake" right? When you are clearly wrong, isn't it better to admit the mistake instead of insisting? Ah the lady while I was pointing out this thing she put down and now if I call it rings in vain. So now I don't know if they deliver them, as they should or if it's my turn to get it.

I will no longer use their services. Three months for an international shipment, arrives in Italy, the package remains for three days in their van. I call the office and they tell me "the courier did not find the name on the intercom". False, I don't have the intercom. It is not really past, they invite me to give a new address then I gave that of my partner. They say it will be delivered the next day. The next day, I read the tracking says "in delivery". She arrives home in the evening and finds nothing, neither a ticket, nor a call from the courier, nothing. Fun fact, in his apartments a courier can ring the neighbors, they let you leave it inside, everyone does it Bartolini, DHL, everyone ... I look at the tracking and it says "delivery did not take place because there was no one". But they haven't actually passed yet. After 5 days I call back the office, she tells me "ah yesterday she didn't find it", but obviously I make her think about the fact that it is again a lie, as I said ... she tells me "today it is in delivery do not worry it is taken into account load". Moral of the story, I walk into the square in the village nearby, by chance I catch the van and collect the package from the boy. They ask me for an additional € 12, of taxes, I suppose. Madness, pure madness. I also worked for a short time as a courier for a private company, I know what it means, when you are loaded with work, etc., but here we are at the pelandroneria strength a thousand level. Lies on non-deliveries, the office that responds only after 20/30 calls. I hope they fail as soon as possible and close or the company passes into the hands of someone able to make them work properly. IF YOU BUY ONLINE AVOID SHIPPING WITH SDA COME LA PESTE