Rome As You Feel

terrible experience

Very nice stuff, best location in Rome!

Very afforable appartment in the vibey Campo di Fiori neighbourhood. You feel like you have your own special retreat from all thw crowds of tourists. 300m away from the square with about 15 restaurants & pubs. Highly recommended for staying 3+ nights in the heart of historic Rome. Absolutely loved this place.

Location was nice, but it smelled musty and the place was damp to the point that the bedding was a bit wet. Company was unresponsive when we contacted them about anything, taking several days to respond to emails, and not picking up at the emergency contacts they listed even during the stated hours.

Never book with this company! My mum had to cancel her trip last minute due to a very serious illness diagnosis of a friend she was travelling with and these heartless monsters took all her money and didn't offer any sort of refund. I understand companies have policies but a little empathy goes a long way. All their other accom was booked with air bnb and they issued full refunds. Book with them instead. #ethicaltravel

We stayed in Luxury Via Cappellari 35 Apartment 13, for eight days in September 2019. I could NOT recommend this apartment! There are many positive reasons for renting it and the web site highlights all of them. I could not recommend renting here because of the condition of some of the electrical wiring. Twice, an electrician came to fix electrical problems during our stay. Some of the wiring is modern and works well. Some is older and does not function well. Issues we encountered were: ~ While the A/C unit in the main room was turned on, a considerable amount of water was running out of the front of it. The electrician said it was caused by the pump not functioning. The water was dripping onto the couch. We moved the couch and placed a bin to collect the water. There was quite a mess. There was no offer of a cleaner to come and clean up - we were left to deal with it ourselves. ~ Days later, the fridge, microwave and dishwasher stopped working. The electrician returned to fix this problem. It appeared that all three of them were plugged into one loose socket, using a triple adaptor. No gesture was made to compensate us for the loss of our food from the fridge (in temperatures of 28+ degrees). ~ Some sockets take a two-pin adaptor and others use a three-pin adaptor. There were insufficient numbers of adaptors available and the electrician had to provide more. Some of the lamps in the seating area of the main room were not working, others were inadequate producing low light only. Some lamps were flickering on/off due to faulty electrical connection. The lighting in the main bedroom was also inadequate. ~ The couch and armchairs in the main room were not fit for purpose and need to be replaced! Luxury? ~ The hall to the bedrooms & bathrooms was lined with cupboards. Many of the doors did not stay closed and need to be fixed. Overall, in spite of the excellent location of this apartment, I could NOT recommend this "luxury" apartment. Miriam Hennessey Ireland

Stayed at Campo Di-Fiori. Apartment was fine except the bedroom does have a musty, mildew smell (bathroom has no ventilation). We had to check in at a place called stow your bags (same company apparently). They tried to extort more money from us for a cleaning fee, but we refused - citing the prepaid agreement on airbnb where we booked. Also, I had a wallet in one of my locked bags. After I got my bags from them and checked in to the apartment, I noticed one of my locks was open. My wallet was gone. Despite their security cameras, they didn't respond to my email. bottom line: I wouldn't leave anything with these people or stay there, and if you do stay here don't leave anything in the room you don't want taken. You don't know who has a key when you are out touring. Next time I stay in a hotel with a room safe.

Our stay at the Agata apartment was terrible and this company was a nightmare to deal with. The air in the unit was unacceptably humid and the whole place stank of mildew. Despite running the humidifier constantly, our things were constantly damp. They entered our apartment one day without telling us and we were alarmed to come back to find a router had been taken. It took them three days to respond to my concerned email about this and they very nonchalantly mentioned that they had to take out a broken router. They had left a 4G WiFi device in the unit that provided very unreliable Internet until a few days into our trip when it completely stopped working. It took them over a day to look into the issue and they never ended up fixing anything. More issues included the broken shower head, a broken dining chair, not providing kitchen linens for cleanup, and unacceptably low amounts of soap in the washroom (the dispenser was almost completely empty when we arrived and no refills were provided). The company has been unresponsive about all of these issues and most alarmingly they failed to answer every single call I placed to their emergency numbers. Don't ruin your stay in Rome, book with a more reputable company that will take care of you and actually provide the services for which you paid. Edit 2018/06/06: I shared this review on their Facebook page and they have since hidden all of their reviews. They also promised to send a very small amount of money back to compensate for our horrible visit but they never transferred the money. What a rotten business.